Client Service Coordinator

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. Responsibilities & Tasks Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. The Five Principles Quality – The consumer is our boss, quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. Hiring Qualifications / Competencies Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional – Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management Capabilities and Experience (Can Do) Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability – Ability to add, subtract, multiply The pay range for this role is $15.00 - $18.69 Hourly. Benefits Comprehensive Medical, Dental, and Vision Insurance: We cover essential medical, dental, and vision care. Generous Retirement Plans (401(k) and Roth): Company match included. Best-in-Class Student Debt Relief Program (for Full-Time DVMs): Support for veterinary professionals. Paid Time Off and Holidays: Paid time off and holidays. Top-Tier Mental Health and Wellbeing Resources: Free coaching and counseling sessions available. Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protection for loved ones. Company-Paid Short- and Long-Term Disability: Financial protection in case of disability. Flexible Spending Accounts (FSA): Pre-tax money for healthcare and dependent care expenses. Health Savings Account (HSA): Tax-advantaged account for medical expenses. Paid Parental Leave: For both birth and adoption. Continuing Education Allowance (for Eligible Positions): Financial assistance for professional growth. Back-Up Child and Elder Care & Family Support Resources: Assistance during unpredictable moments. Fertility and Family Building Support: Comprehensive support for fertility treatments. Digital Exercise Therapy: Program to keep you active and healthy. Voluntary Protection Benefits: Coverage for unexpected events. Legal Plan: Affordable legal coverage for a range of needs. Identity Protection: Safeguard your personal information. Commuter Benefits: Makes daily travel more convenient and cost-effective. Three Free Optimum Wellness Plans for Pets: Preventive and general care for pets. Exclusive Discounts: Savings on products and services. _Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*)._ Apply For This Role Company: Mars Veterinary Health, Inc Location: Banfield, Brentwood, Maryland, Farms, TN|005086 #J-18808-Ljbffr