Community Banking Representative

Manor, TX

$18 ‒ $20 Hourly

At Frontier Bank of Texas, we have created a culture of honesty, integrity, loyalty, community, leadership, and respect. When you join Frontier Bank, you become part of a family. This tribe is intensely committed to delivering superb customer service and financial sophistication to our communities.

To inspire greatness, we invest in our people by offering growth opportunities through training and education, a work-life balance environment, and competitive compensation. We recognize those who deliver beyond expectations through contribution bonuses and employee-nominated awards.

Together, we’re redefining community banking by having one level of service. Personal. If you are ready for a strong sense of camaraderie, join us and experience your new Frontier.

Summary:

As a Community Banking Representative, you are the friendly face of Frontier, providing exceptional service to both new and existing customers and helping create a welcoming, positive branch experience. You play a key role in day-to-day customer interactions by processing transactions accurately and efficiently, answering questions, and ensuring customers feel valued and supported. 

You will build strong relationships by taking the time to understand customer needs and connecting them to the right resources when appropriate. This role also supports the branch's overall success through teamwork, attention to detail, and a commitment to delivering a high level of service that reflects Frontier’s values both within the branch and in the community.

Primary Responsibilities:

• Demonstrates Frontier Bank of Texas values: HONESTY, LOYALTY, DEPENDABILITY, LEADERSHIP, COMMUNITY, RESPECT
• Accepts and accurately processes all financial service transactions including but not limited to deposits, payments, transfers, cash advances and withdrawals. 
• Responsible for a teller cash drawer and follows proper balancing and cash handling procedures. 
• Follows all established operational procedures to ensure compliance with the Bank’s security policies. 
• Prepares cash drawer requirements and performs verification and reconciliations to meet cash needs of the automated transaction machines (ATMs) and Teller Cash Recyclers (TCRs).
• Processes the night depository transactions and mail transactions.
• Receives and processes stop payment and reg cc holds.
• Processes wire transfers and provides confirmation as requested by the customer and per the Bank’s policy and procedures. 
• Assists customers with account maintenance including address changes, check and deposit slip orders, debit card orders, cashier's check issuance and answering general questions. 
• Grants customer access to safe deposit boxes. 
• Performs accurate and timely capturing of daily work to verify and balance daily totals and final teller and branch values.
• Provides a high level of professional and courteous service while observing due diligence for the validity of the transactions. 
• Maintains a position of trust and responsibility by keeping all employee and customer information confidential and secure. 
• Contributes to a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned. 
• Determines appropriate personnel to handle sales opportunities and complex customer service issues. Follows up to ensure customer satisfaction. 
• Completes outbound customer calls as needed to support sales and service. 
• Performs a variety of administrative duties including but not limited to the completion of required documentation, daily verifications, maintenance and organization of department files. 
• Participates in audits, investigations, reviews, request for information and special projects as assigned. 
• Develops and maintains working knowledge of the Bank's products and services.
• Completes all required annual training and seeks opportunity for continuous professional development.
• Performs job functions in compliance with all Bank policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML (Bank Security Act/Anti-Money Laundering), OFAC (Office of Foreign Assets Control) and GLBA/privacy rules (Gramm-Leach-Bliley Act). 
• Effectively works with teams inside and outside of a branch environment.
• Understands how to formulate appropriate open-ended questions that spark conversations resulting in uncovering financial needs of customers, prospects and community members.
• Leverages our software programs, such as S&P Global, to conduct effective research on prospects and utilizes that information for intentional prospecting efforts and cold calling.
• Eager to learn and master how to sell our advanced Digital Banking solutions, including all our top-rated Treasury Management products, mobile, online, debit cards, credit cards, and related services.
• Develops an interest in sales and service duties related to onboarding new customers and deepening relationships with existing customers.
• Engages in a needs-based approach to determine customer needs and responds with solutions that fit those needs.
• Develops skills and knowledge to assist customers in opening and onboarding new deposit accounts and related services.
• Partners with management to source and win business, including new deposits, loans, and related services.
• Actively seeks participation in community events, CRA activities, and other opportunities to represent Frontier Bank with distinction.
• Other responsibilities may be assigned by the leadership team. 

What We offer:

We invest in our people—because great banking starts with a great team.

Health coverage that shows up for you: Medical, Dental, and Vision, plus

voluntary options like Supplemental Life and AD&D

And yes—pet-friendly options too! (We love our furry friends!)

Wellness Reimbursement: Get reimbursed for eligible fitness expenses 

401(k) match to help you build your future : Eligible after four months, with an employer match of up to a 5% with no vesting schedule (Safe Harbor)

No cost extras that make life easier: Parental leave, Teladoc, Employee Assistance Program (EAP), ShortTerm Disability, LongTerm Disability, gym discounts, and more!

21 days of PTO plus Federal holidays

Qualifications:

The individual must be able to perform each essential duty in a highly successful manner as determined by the bank’s Board of Directors. The requirements listed below are representative of the knowledge, skill, and ability required for the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience:

High school diploma or general education degree (GED);

3 years related banking experience and/or training; or equivalent combination of education and experience. 

College-level coursework in finance, business management, and/or accounting, or equivalent training, is encouraged.

Language and Communication Ability:

The individual must be able to articulate, communicate, and display the Frontier Bank of Texas values. The individual must have the ability to read, analyze, and interpret technical journals and literature, laws and regulations and legal documents. The individual must have the ability to respond to common inquiries from customers, regulatory agencies, members of the community, shareholders, and others. The individual must have the ability to effectively communicate in writing to many audiences, including shareholders, Board of Directors, executives, CEO, customers, and others.

Reasoning Ability:

The individual must have the ability to define problems, solve problems, collect data, establish facts, and draw valid conclusions. The individual must have the ability to interpret technical instructions and to deal with abstract and concrete issues.

Computer Skills:

To perform this job successfully, an individual must possess knowledge of Microsoft Office products such as: Excel, Word, Teams, and Outlook. Must be familiar with a multiline phone system. Ability to learn new products quickly.

Work Environment:

The work environment characteristics described herein are representative of those an employee encounters while performing the essential duties of this job. The noise level in the work environment is usually moderate or less.

Physical Demands:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential duties of this job. The employee must frequently lift and/or move up to ten pounds and occasionally lift and/or move up to twenty-five pounds. While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, and hear.

Job Type: Non-exempt, full-time; ~40 hours a week

Employment is contingent upon successful completion of all applicable preemployment screenings, which may include a criminal background check and credit check, conducted in compliance with applicable federal, state, and local laws.

Frontier Bank of Texas is an Equal Opportunity Employer