Event Operations Manager, Venues - Hyatt Regency Louisville

Event Operations Manager, Venues - Hyatt Regency Louisville Position Overview: Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. Key Job Responsibilities: Operations Management Customer Service People Development & Training Job Qualifications: High School Diploma is required. Bachelor's degree is preferred. 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience. Experience leading workflow and team members. Working knowledge of audio visual equipment in a live show environment. Proficiency with the use of computer hardware. Proficiency with computer software and programs, including the Internet and Microsoft Office. Effective leadership abilities and customer satisfaction focus. Competencies: Deliver World Class Service Ownership Do The Right Thing Manages Ambiguity Drive Results Directs Work Achieves Goals See The Big Picture Financial Acumen Value People Builds Effective Teams Physical Requirements: Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr Conference Systems, Inc.