Food Hall & Bar Operations Manager - Mashup Food Hall in Louisville

Position Overview Mashup Food Hall is seeking a strong, service-forward operator to oversee the day-to-day management of the food hall, bar operations, vendor coordination, and front-of-house execution. As the Food Hall & Bar Operations Manager, you will serve as the central operational leader for the property owning the guest experience, supporting vendor success, managing service standards, overseeing reporting and invoicing processes, and ensuring the food hall runs smoothly both operationally and financially. This role requires a hands‑on leader who thrives in high-energy environments, can balance hospitality with operational discipline, and is comfortable managing both people and business performance. Key Responsibilities Food Hall & Daily Operations Leadership Serve as the on-site operational leader during peak service hours Lead day-to-day execution of all front-of-house operations across the food hall and bar Conduct daily opening and closing walkthroughs to ensure operational readiness Ensure shared spaces, patios, condiment stations, restrooms, and guest areas remain clean, stocked, and guest-ready Troubleshoot operational issues in real time with a calm, solution-oriented mindset Manage ordering and inventory for shared market operations and bar supplies Vendor Operations & Food Hall Management Maintain operational systems, shift logs, checklists, and communication tools Vendor Operations & Food Hall Management Serve as the primary liaison between Mashup leadership and food hall vendors Host and lead recurring vendor meetings focused on operations, sales pacing, marketing initiatives, and hall-wide communication Support vendors in resolving operational, delivery, setup, staffing, and service issues Oversee monthly vendor invoicing, collections, and reporting processes in partnership with leadership/accounting Track vendor sales pacing and operational performance to identify opportunities or concerns Maintain consistent communication around expectations, standards, operating hours, and guest experience Ensure vendors are aligned with Mashup operational and hospitality standards hall-wide Leadership Reporting & Financial Oversight Provide weekly operational reporting to leadership on vendor performance, sales pacing, operational challenges, and business trends Assist in monitoring cash flow adjustments, labor trends, and operational efficiencies Support forecasting and operational planning around events, seasonality, and business needs Maintain accuracy in POS reporting, cash handling, and operational reporting systems Work closely with leadership to identify opportunities for operational improvement and revenue growth Bar Program Management Develop, cost, and maintain rotating cocktail, beer, wine, and N/A menus that complement vendor offerings Manage relationships with liquor distributors, breweries, and beverage partners Monitor beverage COGS, pricing, inventory, and bar profitability Oversee POS accuracy, cash flow, and reporting via Toast Lead bar prep, stocking, cleaning, and service systems Train and supervise bartenders, runners, and bar leads to uphold service standards and efficiency Team Leadership & Culture Building Lead and manage front-of-house staff including bartenders, runners, and bar leads Build team schedules aligned with sales trends, events, and operational needs Deliver pre-shift meetings and communicate daily priorities clearly Coach team members and document performance concerns when necessary Foster a collaborative, accountable, and hospitality-driven workplace culture Support hiring, onboarding, and training initiatives alongside leadership Who You Are A systems thinker who brings structure, accountability, and calm to fast-paced environments A hospitality professional who leads from the floor and understands how operational details impact guest experience A strong communicator comfortable working with independent vendors, hourly staff, leadership, and guests Someone who can balance hospitality, financial awareness, and operational execution Organized, proactive, and confident making decisions in real time Proficient in POS systems (Toast), reporting, and hospitality operations Experience 3–5 years of hospitality management, food hall operations, bar management, or multi-unit restaurant leadership experience Strong understanding of beverage operations, cost controls, and inventory management Experience overseeing vendor relationships or multi-concept hospitality environments Experience with reporting, invoicing, collections, and operational financial oversight Proven ability to lead teams and maintain strong guest experience standards in high-volume environments Flexible schedule including evenings, weekends, and event support #J-18808-Ljbffr Energy Jobline ZR