Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Patient Services Representative

PRISM Vision Group

The Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion.


  • Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
  • Initiate pre-registration process and ensure all demographic insurance information is accurate, complete and up to date on patient’s chart.
  • Verification of insurance information, verification of benefits and insurance referral information.
  • Obtain legal photo identification and (if applicable) insurance card(s) and validate patient identity and coverage prior to services being rendered to ensure patient safety and financial reimbursement.
  • Adhere to HIPPA standards related to patient privacy and confidentiality.
  • Assure ease of patient flow through the clinical care process.
  • Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, cancellation policy).
  • Provide upfront financial counseling services at time of check-in including identifying alternate funding resources and establishing payment plans.
  • Advise patients of financial obligations and collect funds according to established guidelines.
  • Act as a liaison/advocate for patients, physicians, and staff in facilitating ease of care. Identify and resolve trouble spots and problem patterns in the provision of care.
  • Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
  • Train other patient services representatives and provide excellent customer service skills.
  • Comply with company policies and standards.
Education: High School Graduate or General Education Degree (GED)

Experience: 2+ Years experience in a patient facing healthcare function or other customer service function preferred.
  • Excellent verbal and written communications skills in English. Bi-Lingual a plus.
  • Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
  • Mathematical and cash management skills.
  • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
  • Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
  • Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
  • Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
  • Proficient with Microsoft Office Suite
At PRISM Vision Group, we believe great work deserves great rewards. Here’s what you can expect when you join our team:
  • Competitive Compensation – Base salary, performance bonuses, and regular reviews.
  • Health & Wellness – Comprehensive medical , dental, and vision insurance; and wellness program.
  • Retirement Planning – 401(k) with company match.
  • Generous Time Off – Paid vacation, sick leave, and company holidays.
  • Learning & Development –career growth programs.
  • Other Perks – Commuter benefits, Voluntary Accident and Critical Illness plans, FSA/HSA and Dependent Care FSA. employee discounts, and more.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Patient Services Representative in Vienna, VA vacancy
  • We are looking for dedicated Patient Service Representative 1, Patient Service Representative 2, Patient Service Representative 3, Patient Service Representative 4, and Patient Service Representative Team Lead. These are remote full-time roles, day shift with varying hours... 
    Suggested
    Full time
    Work experience placement
    Monday to Friday
    Day shift

    Inova Health System

    Fairfax, VA
    2 days ago
  • $18 - $31.89 per hour

     ...VA office, which is part of Prism Vision Group. Compensation Range : $18-$31.89/hr (Dependent on Experience) The Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions... 
    Suggested
    Work at office

    The US Oncology Network

    Fairfax, VA
    5 days ago
  • $21 - $24 per hour

     ...Patient Services Representative We have an exciting employment opportunity for an experienced Patient Services Representative to join our dedicated team of healthcare professionals! This specific role will be supporting our outpatient Gastroenterology Clinic, in our... 
    Suggested
    Hourly pay
    Full time
    Part time
    Work at office
    Shift work
    Day shift

    Pediatric Specialists of Virginia

    Fairfax, VA
    5 days ago
  •  ...Overview Dental Care of McLean is looking for a Patient Service Representative in McLean, Virginia, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive... 
    Suggested
    Minimum wage
    Full time
    Work at office
    Monday to Friday
    Flexible hours

    Dental Care Alliance

    McLean, VA
    2 days ago
  •  ...This job is located at The Retina Group of Washington, Fairfax, VA office, which is part of Prism Vision Group The Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions... 
    Suggested
    Work at office

    The US Oncology Network

    Fairfax, VA
    5 days ago
  • $20 - $23 per hour

     ...include, but are not limited to, the following: Assisting patients using the kiosk prior to registration. Escorting patients...  ...in an expedient manner while providing excellent customer service, compassion, and kindness. Verifying all patient demographic... 
    Work at office
    Immediate start
    Flexible hours
    Shift work
    Weekend work

    Patient First

    Annandale, VA
    1 day ago
  •  ...Eye Doctors of Washington has an exciting career opportunity for a Medical Front Desk ( Patient Service Representative II)   in our  Chevy Chase, MD  practice office. No nights, no weekends, no major holidays, a robust benefits package, and a team-oriented working environment... 
    Full time
    Temporary work
    Work at office
    Afternoon shift
    Early shift

    Eye Doctors of Washington

    Chevy Chase, MD
    2 days ago
  •  ...Patient Service Representative Dental One Associates is looking for a Patient Service Representative to support our office located in Fairfax, Gainesville, Springfield, VA to join our clinical team by providing a high level of patient care and satisfaction while operating... 
    Minimum wage
    Full time
    Work at office
    Monday to Friday
    Flexible hours

    Dental Care Alliance

    Fairfax, VA
    3 days ago
  •  ...Patient Access Associate 2 Inova outpatient Cardiology - Fairfax is looking for a...  ...will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling...  ..., staff, physicians and patient representatives in a timely and professional manner.... 
    Full time
    Second job
    Work at office
    Monday to Friday

    Inova Health System

    Fairfax, VA
    4 days ago
  • $18 - $25 per hour

     ...Patient Account Representative Location: Bethesda, MD Industry: Healthcare Revenue Cycle / Medical Billing Pay: $18$25 per hour About Our Client: Addison Group is working with a well-established healthcare organization that is currently undergoing a period... 
    Hourly pay
    Casual work
    Work at office
    Local area

    Addison Group

    Bethesda, MD
    18 hours ago
  •  ...Medical Administrative Assistant - Full Time/Hourly - Annandale, VA Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality... 
    Hourly pay
    Full time
    Work at office
    Remote work

    Lowcountry Medical Practice Management

    Fairfax, VA
    4 days ago
  • $23 - $29 per hour

     ...Virginia Heart is Northern Virginia's premier cardiovascular practice, bringing an unparalleled standard of excellence to our patients. We are seeking experienced professionals to join our team in our outpatient cardiology setting. Every employee, at every level, begins... 
    Full time
    Temporary work
    Work at office
    Weekend work

    Virginia Heart

    Fairfax, VA
    1 day ago
  •  ...Patient Access Representative The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources...  ...Gracious and welcoming personality for customer service interaction Working Conditions Physical Demands... 
    Interim role
    Relief
    Work at office
    Local area

    Med-Metrix

    Arlington, VA
    2 days ago
  •  ...life balance? Follow your heart to Virginia Heart!   The Patient Account Representative – Self-Pay Collector is responsible for following up...  ...patients regarding past due balances to collect payment for services rendered . This would involve setting up payment plans... 
    Temporary work
    Part time
    Work at office
    Flexible hours
    Weekend work

    Virginia Heart

    Fairfax, VA
    more than 2 months ago
  •  ...Position Title Patient Care Representative Job Description Schedules, meets, greets, and registers patients in a friendly, courteous,...  ...orthopedics, cancer care, comprehensive breast care, women's services, mammogram and patient experience. This award is graded... 
    Live in
    Work at office

    Virginia Hospital Center

    Arlington, VA
    18 hours ago
  • $18 - $20 per hour

     ...Patient Enrollment Representative (Remote) ~ US Remote Description Patient Enrollment Representative (Remote) Fully Remote Company...  ...from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management,... 
    Hourly pay
    Temporary work
    Work at office
    Local area
    Remote work
    Home office
    Visa sponsorship
    Monday to Friday
    Shift work

    Mosaic Pharmacy Service

    Sterling, VA
    4 days ago
  •  ...practice in the Washington D.C. metropolitan area, is seeking a Patient Care Representative to join our reception team. This role is responsible for...  ...to handle a high volume of phone calls with customer service excellence. Generate and maintain clear, concise and accurate... 
    Full time
    Work at office
    Immediate start
    Monday to Friday

    Virginia Spine Institute

    Reston, VA
    2 days ago
  •  ...Position Title Patient Care Representative Job Description Purpose & Scope: Schedules, meets, greets, and registers patients...  ...orthopedics, cancer care, comprehensive breast care, women's services, mammogram and patient experience. This award is graded... 
    Hourly pay
    Live in
    Work at office
    Shift work

    VHC Health

    Arlington, VA
    2 days ago
  •  ...dermatology. We are seeking a highly organized, professional, and patient-centered individual to join our administrative team. This role...  ...or the medical field • Passion for patient-centered service Benefits and Perks • Health, Dental, and Vision Insurance... 
    Full time

    McLean Dermatology and Skincare Center

    McLean, VA
    4 days ago
  • Job Description We are a Toyota-Certified Collision Center seeking a Front Desk Receptionist / Customer Service Representative to be the first point of contact for our customers. This role is essential to delivering a professional customer experience and supporting daily... 
    Hourly pay
    Full time

    Ourisman Kia

    Fairfax, VA
    4 days ago
  • $69.1k - $78.9k

     ...and bring solutions to match their needs through consultative selling by: Serving as the main point of contact for dealer customer service escalations. Providing high touch concierge service. Developing a deep understanding of our products and programs, mining for... 
    Full time
    Part time
    Work at office
    Local area

    Capital One Financial Corp

    McLean, VA
    1 day ago
  • Medical Record Reviewer The purpose of this position is to review the medical record to assure specificity of diagnoses, procedures and appropriate/optimal reimbursement for hospital and/or professional charges; Retrieves information from medical records, ensuring adherence...
    Contract work
    Work at office

    HireTalent

    Mc Lean, VA
    18 hours ago
  • $20 - $23 per hour

    Veterinary Client Service Representative, Full Time Veterinary Surgical Centers (VSC) — Vienna, VA $20-23 hourly pay rate Do you love pets...  ...to be the first friendly face our clients and patients see. Our front desk is where our reputation for world-class... 
    Hourly pay
    Full time
    Work experience placement
    Work at office
    Local area

    VSC

    Vienna, VA
    4 days ago
  • $19 - $21 per hour

     ...health care in our local communities. As a Patient Care and Site Coordinator (Front Office...  ...atmosphere.  Support telehealth services, embracing healthcare's digital evolution...  ...opportunities available for this role. These ranges represent our current standard compensation... 
    Hourly pay
    Work at office
    Local area

    Columbia Mental Health, LLC

    Fairfax, VA
    1 day ago
  • $18 - $20 per hour

     ...is simple but powerful: to improve lives every day. Every patient we care for inspires us to do more, give more, and be more...  ...collaborative, patient-centered environment. Our Patient Services Representatives Enjoy: ~ Fast paced, learning work environment ~ No... 
    Hourly pay
    Full time
    Shift work

    Center for Vein Restoration

    Fairfax, VA
    1 day ago
  •  ...healthcare? Do you have a passion for providing exceptional customer service and making a positive impact on the lives of families in...  ...recognized. You will play a crucial role in ensuring that every patient and family receives the highest level of care and attention from... 
    Work at office

    Trusted Doctors, LLC

    Fairfax, VA
    2 days ago
  •  ...Purpose & Scope: Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and...  ...5 stars (the highest) in the Centers for Medicare and Medicaid Service’s Quality rating . We were one of only 381 hospitals nationwide... 
    Hourly pay
    Live in
    Work at office
    Shift work

    VHC Health

    McLean, VA
    29 days ago
  • $20 - $22 per hour

     ...3 months based on performance. Position Overview The Front Desk Receptionist/MA Floater will be responsible for welcoming patients, collecting essential information and payments, performing administrative and clinical support tasks, and ensuring a smooth and positive... 
    Hourly pay
    Daily paid
    Full time
    Work at office
    Monday to Friday
    Flexible hours

    Tomorrow Hire

    Fairfax, VA
    18 hours ago
  • $17 - $20 per hour

     ...with daily operations at two gold, silver, bullion, and jewelry store locations. The ideal candidate will provide excellent customer service, handle high-value merchandise responsibly, and maintain a secure and organized environment.   Pay: • $17–$20 per hour, based... 
    Hourly pay
    Monday to Friday

    Alexandria Gold and Silver

    Fairfax, VA
    25 days ago
  •  ...Job Description Job Description We are seeking a CUSTOMER SERVICE AND SALES REPRESENTATIVE to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer... 

    Nova Acquisitions Group

    McLean, VA
    a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Patient Services Representative. Be the first to apply!