General Manager, Warehouse Operations (3PL / Contract Logistics)

Job Description

Job Description

Job Title: General Manager, Warehouse Operations (3PL / Contract Logistics)

Location: Hebron, KY 41048 (near Cincinnati/Northern Kentucky International Airport)
Job Type: Contract to Hire
Schedule: Onsite
Salary: $45/hr. to start

About the Company

Our client is a privately held, global supply chain and logistics provider offering 3PL, 4PL, contract logistics, technology, and packaging solutions to customers across multiple industries. They are seeking an experienced General Manager to lead a contract logistics facility in the Northern Kentucky and Greater Cincinnati area. This is a contract to hire opportunity with the goal of permanent placement.

Position Summary

The General Manager is responsible for the overall management and performance of the facility, including warehouse and office operations, customer relationships, information technology, quality, safety, and security. This leader is accountable for meeting financial goals, productivity standards, and team development objectives.

Supervisory Responsibilities

• Lead a team of 2 to 10 direct reports, including warehouse supervisors and office support staff

What You Will Do

Operations

• Direct managers and supervisors to ensure efficient, cost-effective facility operations
• Oversee all distribution services, including receiving, storage, shipping, returns and damaged goods, special projects, maintenance, and administration
• Manage job assignments and labor schedules
• Plan long range labor needs based on sales forecasts and leadership input
• Drive continuous improvement and recommend operational improvements to senior leadership

Labor Management and Team Development

• Build and maintain a productive team through hiring, training, and professional development programs
• Match employee skills and backgrounds to the work required
• Coach, counsel, and handle discipline using sound communication and motivational practices
• Manage performance evaluations and make recommendations on promotions, wage increases, and terminations

Safety and Equipment

• Ensure procedures are in place for safe and efficient use of all warehouse equipment
• Lead safety programs protecting personnel, equipment, and property
• Report work related injuries immediately and ensure proper medical response
• Maintain compliance with applicable government regulations

Customer and Vendor Relationships

• Maintain professional relationships with customers, vendors, and support teams
• Audit operations to confirm service standards and KPIs are met
• Meet with customers to review KPI performance and improvement opportunities
• Set clear goals and expectations for vendors and support personnel

Inventory Management

• Maintain accurate inventory control for all products
• Develop and monitor space utilization plans to meet cost and service standards
• Implement and maintain an effective product locator system

Information Technology

• Ensure warehouse systems support company objectives and efficient operations
• Coordinate hardware and software updates as needed
• Stay current on warehouse technology trends

Security

• Ensure the security of the facility, grounds, employees, and inventory
• Provide regular training on security best practices

Financial Management

• Partner with the executive team to set revenue and cost goals and report progress
• Deliver regular operations reports covering key cost and revenue drivers
• Use ROI analysis to justify capital investments
• Prepare the annual facility budget

What You Bring

• 5+ years of management experience in logistics, 3PL, and warehousing
• Warehouse management experience, including distribution and inventory management
• Experience with warehouse management system (WMS) software
• Strong leadership, team building, and customer service skills
• Strong decision making and problem solving abilities
• Excellent verbal and written communication
• Ability to build and present metrics reporting
• Pricing and negotiation skills
• Proficiency in Microsoft Office, especially Word, Excel, and Outlook
• Ability to work independently and use sound judgment in a fast paced, global environment

Preferred Qualifications

• Bachelor's degree in Business, Finance, or Logistics
• Ecommerce fulfillment experience
• Bilingual in English and Spanish

Physical Requirements

• Frequent twisting, stooping, squatting, crouching, and reach