Home Health Care Account Liaison

Account Liaison

Pediatric Home Service is a leader in home health care, we are committed to taking care of the child! PHS has been committed to providing state-of-the-art home medical equipment, supplies, clinical respiratory care and enteral nutrition services since 1987. We are seeking a full time, experienced Account Liaison who will play a key role in the providing outreach for RT/DME, Nutrition, and Infusion service lines. Come help us continue to grow so patients can achieve their best lives at home!

The Account Liaison will act as the intermediary between PHS and the assigned healthcare professionals (HCPs) and others in the marketplace with the goal of streamlining operations, resolving issues, improving communications, and generally ensuring that the relationship is as beneficial as possible.

• Maintains strong business relationships with referral sources at hospitals and clinics and acts as a positive representation of PHS to the community.
• Collaborate and carry forward the strategic growth direction outlined by market outreach to maximize growth within assigned facilities.
• Assists with the coordination of patient services and admission of patient care in assigned facilities.
• Seeks marketing opportunities for medical supply products, developing and cultivating relationships with numerous types of facilities and their staffs, and working with facility staffs to provide and deliver ordered supplies to the patients' homes.
• Proactively resolves conflict and addresses issues that could occur between PHS and hospital/clinics.
• Understands and embodies our core mission principles of patient focus, teamwork, continual improvement, enhanced communication, advanced technology and providing exceptional care so that our pediatric patients can live their best life at home.
• Serves as a point of contact and liaison between internal customers and Health Care Professionals, assisting with needs such as facilitating communication and following up on patient documentation.
• Represents PHS at conferences, galas, and other events to promote and grow product and service offerings.
• Maintains an awareness of emerging needs and trends in the healthcare community and PHS patient population, advising management and facilitating development of new services, products and/or solutions.
• Compiles, maintains, analyzes, and presents market research, sales-related data and patient demographics to measure and forecast personal and company growth and performance.
• Collaborate with Marketing team to develop and execute outreach goals, utilize established marketing and promotional materials with service line messaging to grow referral and patient admissions to PHS.
• Lead tours and gives presentations to health care professionals for them to better understand the patient population.
• Account Liaison may assist with equipment setups as necessary. If clinical, may also perform clinical functions as necessary for patient admissions and patient management.

Requirements

• Minimum of five years of experience in health care services sales, preferably in pediatric home care nursing, infusion or nutrition.
• Bachelor's degree (B. A.) from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
• An entrepreneurial mentality, you'll need to be motivated to ensure success!

Benefits

• Competitive pay
• Paid time off
• Health, Vision and Dental insurance
• Short & Long-Term Disability & Life insurance
• 401K plan
• Professional Development
• Education Reimbursement

Interested candidates should apply online; please include cover letter, resume and salary requirements.

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.