Front Desk Agent
IHG Hotels & Resorts
Job Summary Looking for a reliable part time or full time Front Desk Agent. AM & PM shifts are available. Hotel and Opera Express experience is preferred but not required. Flexible schedule and customer service experience required. Must be willing to work weekends, holiday and evening shifts. Good standing driving record is required as you will be driving shuttle to/from the airport as well. RESPONSIBILITIES:
- Set the tone for the guest experience, greet guests in a warm and friendly manner
- Check-in and check-out guests
- Shuttle guests to/from airport and rental car plaza
- Resolve guest requests
- Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions
- Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
- Ability to read, write and communicate effectively in English
- Performs any other job related duties as assigned.
- One year of previous customer service experience required, prior front desk experience preferred
- Must be flexible to working days, early mornings, evenings, weekends and holidays
- High school diploma or equivalent preferred
- Excellent communication skills, both written and verbal
- Displays good customer relations skills and takes initiative to greet guests in a friendly manner
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Vacancy posted 2 days ago
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