Front Desk Agent

IHG Hotels & Resorts

Job Summary

Looking for a reliable part time or full time Front Desk Agent. AM & PM shifts are available. Hotel and Opera Express experience is preferred but not required. Flexible schedule and customer service experience required. Must be willing to work weekends, holiday and evening shifts.

Good standing driving record is required as you will be driving shuttle to/from the airport as well.

RESPONSIBILITIES:

Set the tone for the guest experience, greet guests in a warm and friendly manner
Check-in and check-out guests
Shuttle guests to/from airport and rental car plaza
Resolve guest requests
Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions
Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
Ability to read, write and communicate effectively in English
Performs any other job related duties as assigned.

MINIMUM REQUIREMENTS:

One year of previous customer service experience required, prior front desk experience preferred
Must be flexible to working days, early mornings, evenings, weekends and holidays
High school diploma or equivalent preferred
Excellent communication skills, both written and verbal
Displays good customer relations skills and takes initiative to greet guests in a friendly manner

Schedule:

8 hour shift
Day shift
Holidays
Night shift
Weekends as needed

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Vacancy posted 3 days ago

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