SR HOSPITALITY SPECIALIST

Job Description

Job Description

Salary: $80000 - $83500

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Senior Hospitality Specialist supports all aspects of office operations while maintaining a welcoming and professional atmosphere for all clients, executives, and staff members. This role will include a variety of responsibilities throughout the office workspaces, conference rooms, kitchen/break areas, and reception.

Job Responsibilities

• Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality per local workplace standards.
• Manage the reception desk and greet employees and visitors with a smile while maintaining eye contact through the entire interaction. 
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest. 
• Ensure the cleanliness of all office spaces, including reception area, open work areas, conference rooms, lobby, and kitchen. 
• Responsible for the restocking, inventory, and ordering of office and kitchen supplies.
• Anticipate project needs, prioritize work, meet deadlines without supervision, and ability to work evenings. 
• Oversee conference reservations, cancellations, and waitlist requests through the client's reservation software.
• Serve as point of contact for onsite meeting and events. Support all logistics from ideation to post event feedback call.
• Ordering and set-up/tear down of catering from external vendors.
• Work closely with other departments to ensure high quality experience for all guests.
• Maintain a strong awareness of business activity and communicate all updates with your team members. 
• May serve as point of contact for external vendors, service providers, and building management.
• Ensure all Life/Safety compliance is met and tracked for employees/visitors.
• Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags.
• Update and maintain physical and digital signage throughout office.
• Handling of mail and packages, communicating to recipients when items arrive.
• Provide first-line support for basic office technology. 
• Assist in making day of space reservations using an online tool.
• General operational and administrative support and other duties as assigned.

Key Competencies

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role. 
• The ability to work under pressure and prioritize tasks while interacting with clients and visitors in an open environment.
• Excellent listening and communication skills.
• Advanced computer skills and knowledge of office technology / equipment, including Microsoft Office products. 
• Ability to work independently and take initiative while effectively managing priorities and responsibilities.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality. 

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf  

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Req ID: 1583626

Flik Hospitality Group 

Jenah Freeman 

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