Automotive Service Advisor

Service Advisor Join the Jaguar Land Rover Nashville team and represent two of the most iconic luxury automotive brands in the world. Andrews Transportation Group is a family-owned and operated organization committed to 100% customer satisfaction and team development. At Jaguar Land Rover Nashville, we treat our employees and customers like family and reward individuals who are motivated, customer-focused, and committed to excellence. Every team member plays a critical role in our success. Join a well-respected organization just outside one of the fastest-growing cities in the country. Enjoy no state income tax, a lower cost of living than many major metro areas, and easy access to Nashvilles music, food, and outdoor lifestyle. You will work alongside a skilled, professional, and supportive team in a luxury dealership environment. We are looking for employees who want to win with us and build a long-term, mutually beneficial career relationship with our organization. As a Service Advisor, you will serve as the key connection between our guests and our service department. You will help create a premium ownership experience by listening carefully, communicating clearly, and ensuring every client feels informed, valued, and confident throughout the service process. Benefits Medical, Dental, and Vision Insurance Company-Paid Short-Term Disability Insurance Long-Term Disability Insurance Life Insurance 401(K) Paid Training Sales and Service Salary plus Commission Paid Holidays Employee Discounts on Products and Services Work/Life Balance Company Events Opportunity to Work with Prestigious Luxury Automotive Brands Base Salary + Commission Responsibilities Greet clients promptly and professionally Obtain accurate customer and vehicle information Listen carefully and clearly document vehicle concerns as described by the customer Review vehicle history, mileage, and age to determine and recommend appropriate maintenance Prepare complete and accurate estimates for labor and parts Establish and communicate expected follow-up times Monitor the progress of each vehicle throughout the day Provide frequent and proactive updates to customers Partner with technicians and service team members to support a smooth repair process Verify final invoices accurately reflect the work performed on the repair order Clearly explain completed services, recommended maintenance, and charges to customers Deliver a premium service experience from arrival to vehicle pick-up Qualifications Minimum of 2 years of luxury automotive service experience as a service advisor, assistant lane manager, service consultant, or similar customer-facing service role preferred Experience with Reynolds and Reynolds preferred Proven record of achieving exceptional customer satisfaction Professional and positive attitude Strong communication and relationship-building skills Strong computer skills Ability to learn new systems and processes quickly Excellent organization and follow-up skills Valid drivers license with a clean driving record Must be willing to submit to a pre-employment background check and drug screen, where permitted by applicable law We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.