Field Support Specialist

Overview Annapolis Junction, MD Active TS/SCI with poly Field Support Specialist At Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid‑fire engineering, precision‑measured outcomes, and relentless grit into mission‑ready solutions. Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business? Do you have a desire to change how people work? Are you interested in helping to protect our nation’s cyber interests? Join our growing team as a Field Support Specialist Responsibilities We are seeking a skilled and detail‑oriented Field Support Specialist to join our team. The ideal candidate will have strong experience with providing hands‑on support for Oracle hardware with Solaris and Linux Operating Systems. Key responsibilities: Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware. Provide on‑site service desk coverage. Provide outstanding customer service while assisting customers with hardware and software issues via e‑mail, phone, or Instant Messaging. Maintain on-site ticketing queue for hardware and software requests. Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.) Maintain high level of ongoing communication with customer before and during call progression. Set and meet delivery target dates to comply with contract support SLAs. Escalate customer issues/concerns to leadership as needed. Coordinate with data center staff in remote locations to organize access for additional support. Createbreak/fix and work order requests for access to local and remote locations. Maintain on-site spares inventory for local use. Follow government security policies. Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software. Qualifications Clearance Required: TS/SCI with poly Required Skills: Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems. Experience with firmware and software patching of systems from Oracle and Sun Microsystems. Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems What is ideal? Intelligence Community Experience preferred What you can expect from us Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses You’ll join a growing organization of passionate, top‑shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more. BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. #J-18808-Ljbffr