Field Support Specialist

Overview Columbia Technology Partners is seeking a skilled and detail‑oriented Field Support Specialist to provide hands‑on support for Oracle hardware environments running Solaris and Linux operating systems. The role involves on‑site technical support, troubleshooting, and customer interaction to ensure reliable system performance in mission‑critical environments. The ideal candidate is proactive, customer‑focused, and experienced in maintaining and supporting Oracle and legacy Sun Microsystems systems. Key Responsibilities Provide hands‑on support for Oracle hardware environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems systems. Deliver on‑site service desk support and manage local ticketing queues for hardware and software requests. Troubleshoot and resolve hardware and software issues, including drive replacement, latency issues, power failures, and connectivity problems. Travel to customer sites to perform break/fix activities and implement hardware solutions. Provide excellent customer service via email, phone, and messaging platforms. Maintain consistent communication with customers throughout issue resolution and service delivery. Coordinate with data‑center staff at local and remote locations to facilitate access and support activities. Manage work orders and access requests for on‑site and remote support tasks. Maintain on‑site spare parts inventory for efficient hardware replacement. Track and meet service delivery timelines in accordance with contract SLAs. Escalate customer issues to leadership as needed. Conduct routine check‑ins with customers to identify and address emerging issues. Ensure all work is performed in compliance with government security policies. Qualifications Minimum 2 years of hands‑on experience supporting Oracle and Sun Microsystems hardware, firmware, and software systems. Strong troubleshooting skills across Solaris and Linux operating systems in Oracle hardware environments. Experience performing system patching, updates, and maintenance for Oracle/Sun platforms. Excellent communication and customer service skills, with ability to work independently in on‑site environments. Requirements U.S. citizenship required for all applicants. CTP is an equal‑opportunity employer. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. DOD 8570 certification required. The position requires an active Security Clearance with appropriate Polygraph. Benefits Medical: 3 superior plans, including in‑network and out‑of‑network options. Vision + Dental: Both free to you and paid in full by CTP. Retirement: 401(k) – 6% company contribution. PTO + Leave: Customizable leave plans, Jury Duty, Bereavement, and Military Leave. Career Growth: Up to $10,000 for approved learning, training, education, and tuition. Life and AD&D Insurance / Short‑Term & Long‑Term Disability: No cost to employee. Profit Sharing Bonus: End‑of‑year cash added to bottom line. Referral Bonus Program: Incentives ranging from $7,000–$20,000 depending on referral stage. Equal Opportunity Employer Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors. #J-18808-Ljbffr