Retail & Production Operations Specialist

Retail & Production Operations Specialist

Black Powder Coffee – Mooresville, NC 28117

Full-time Employment – Tuesday – Saturday 8:00-4:00

We are seeking a personable, take-initiative individual with a passion for craft beverages and experience with customer service, food service, and fulfilling deadline-driven demands. This position offers full-time employment with benefits. The ideal candidate will be responsible for fulfilling retail walk-in, online and wholesale coffee orders and assist with customer service initiatives. Being able to greet walk-in customers with a smile and can-do attitude, combined with an interest in continuous learning and building a career in this industry is desired.

We are an artisan, small batch coffee roaster located north of Charlotte, NC in the high growth area of Mooresville/Lake Norman area. We sell our daily roasted coffee online to consumers across the country, locally in a small retail shop at the roastery, and to a wide variety of wholesale customers including cafes, restaurants, hospitality venues, corporate customers, and major grocery retailers in the Southeast.

Key Responsibilities:

· Assist retail customers with purchases, product recommendations, and general customer service

· Assist with daily coffee cuppings, customer support and production tasks

· Package, label, and prepare coffee orders for wholesale and online customers

· Support fulfillment and organization of online orders and wholesale accounts accurately and on schedule

· Maintain and monitor inventory levels for packaging and supplies

· Ensure cleanliness and organization of production and retail areas

· Troubleshoot issues and proactively solve problems as they arise

· Prioritize and manage multiple tasks effectively, even during interruptions

· Work closely with team members to maintain workflow efficiency and meet deadlines

· Assist with receiving shipments and stocking inventory

· Follow food safety, quality control, and operational procedures

Qualifications and Skills:

· High School Diploma;
or equivalent

· Minimum 2 years’ experience in food production

· Strong attention to detail and organizational skills

· Ability to multitask and remain productive in a fast-paced environment

· Hard-working, customer-facing, and able to work closely with others

· Comfortable handling interruptions and shifting priorities when needed

· Positive attitude with strong communication and teamwork abilities

· Self-motivated and task-driven with the ability to work independently

· Problem-solving mindset with the ability to think critically and adapt to production schedule changes

· Excellent communication skills combined with a positive, customer-focused and team-oriented mentality

· Willingness to learn and help where needed.

· Feel comfortable talking with customers and processing transactions

· Basic computer skills including working in POS and online platforms

· Able to do basic math for orders and transactions.

· Retail, production, warehouse, coffee or beverage/food experience preferred

Maintenance and Cleaning:

· Maintain safe and clean work environment

· Daily cleaning of facility

Physical Requirements:

· Perform activities including bending, stooping, light/moderate/heavy lifting and carrying/pushing/reaching above shoulder with repetitive motion up to 30+ lbs.

· Ability to stand and walk for most of the day

· Closed toe-shoes required

Schedule:

· Tuesday through Saturday

· Hours: 8:00 AM to 4:00 PM

Benefits:

· Paid Vacation

· Medical Benefits

· Product perks and discounts