FRONT DESK REPRESENTATIVE

Responsible for administrative duties of the hotel front desk. Essential Functions Register and process guests promptly upon arrival and departure, including greeting guests, assigning rooms, and issuing keys. Ensure guest satisfaction by managing the flow of communication at and around the front desk. Input information into computer systems (CMP). Perform all guest accounting functions according to established hotel procedures to ensure all guest and house accounts are completed and accurate. Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction. Maintain records of room availability and guest accounts. Review accounts and charges with guests during the checkout process, which may involve receipt of payments. Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs. Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken. Convey escort instructions to Bell person. Assist in addressing all guest service needs and resolve any service-related problems or issues. Other job-related duties as assigned. Qualifications Good verbal and written communication skills. Computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred). Ability to operate automated phone systems. Strong problem‑solving skills; strong guest services skills; relies on experience and judgment to plan and accomplish goals. Understand and comply with all company and departmental rules and regulations, policies and procedures. Skill in maintaining effective working relationships with staff and guests. Ability to read, write, and communicate verbally in English. Ability to perform intermediate math. Knowledge of appropriate union contracts. Ability to multitask. Equal Opportunity Employer. Starting salary: 18.29 #J-18808-Ljbffr