Vaccine Key Customer Leader - Atlanta, GA

Overview The Vaccine Key Customer Leader (VKCL) is the primary point of contact for strategically assigned key private and public sector customers within the designated Georgia market. Core Responsibilities Own vaccine business performance, relationship and customer experience for assigned accounts; develop and execute tailored account plans with measurable objectives. Identify strategic customers that present differentiated business opportunities; prioritize accounts and allocate resources accordingly. Transform deep customer knowledge and market understanding into actionable commercial opportunities and execution. Collaborate closely with all customer‑facing colleagues to ensure seamless coordination and coordination of cross‑functional teams. Develop and own a vaccines account strategy that prioritizes appropriate use of company vaccines and aligns the account team to execute that strategy in line with customer needs. Engage Medical Directors, Medical Affairs, Brand Marketing, Commercial Operations, Legal/Compliance and other internal partners to deploy appropriate solutions for customers. Maintain in‑depth knowledge of the vaccination landscape, monitor competitor approaches, contracting strategies, and market dynamics; proactively recommend actions to grow or defend business. Provide strong peer leadership, mentoring and coordination across individuals in different reporting lines; ensure all activities comply with company policies. Territory Coverage State of GA, headquarters city Atlanta. Qualifications Education: BA/BS required; MA/MS/MBA in Business, Marketing, Science, Healthcare or Public Health preferred. Minimum 5 years experience in sales leadership, key account management, marketing or strategy, preferably in healthcare. Minimum 2 years experience in sales leadership or strategic account management with key thought leaders or high‑influence customers in public health, large group practices, hospitals/systems or managed care organizations. Experience developing and managing relationships with senior levels of management and key thought leaders. Excellent interpersonal and communication skills with ability to interact with diverse cultures and disciplines. Strong peer leadership and ability to collaborate and coordinate activity among individuals in different reporting structures. Self‑motivated with a high level of independence. Innovative thinking, strong business acumen, analytical and problem‑solving skills. Proficiency in Microsoft Excel, PowerPoint, Word and Outlook. Valid driver’s license; 25% travel. Preferred Experience Minimum 2 years experience working with vaccines; strong understanding of vaccination products, processes and marketplace. Recent local market and customer knowledge; experience in a strategic or management role in public health or health system/medical group. Strong understanding of compliance‑related concepts including laws and regulations governing pharmaceutical/vaccine marketing and sales activities. Required Skills Account Management, Contract Management, Customer Needs Analysis, Data Analytics, Financial Acumen, Healthcare Trends. Identifying Sales Opportunities, Interpersonal Relationships, Key Account Planning, Managed Care Marketing, Market Research, Profit Planning, Sales Target Achievement. Strategic Thinking, Trend Analysis. Equal Employment Opportunity Statement Merck & Co., Inc. is an equal employment opportunity employer. All employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. This commitment applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, and termination. We comply with all affirmative action requirements and provide reasonable accommodations for applicants and employees with disabilities. #J-18808-Ljbffr MSD Malaysia