Collections Specialist

Collections SpecialistWe are seeking an experienced Credit & Collections Specialist to join a growing organization in Fishers, IN. This individual contributor role will focus on accounts receivable, B2B collections, credit management, cash flow, and customer account resolution.The ideal candidate brings at least three years of experience in credit, collections, or accounts receivable and is comfortable managing a portfolio of customer accounts. This role requires someone who can be persistent with collections while maintaining positive customer relationships and partnering effectively with internal teams.Key ResponsibilitiesCollections & Accounts Receivable:Manage an assigned portfolio of customer accounts and proactively pursue outstanding balances.Monitor accounts receivable aging and identify past-due or high-risk accounts.Conduct regular customer follow-up through collection calls and written communication.Execute collection strategies and negotiate payment arrangements when appropriate.Partner with internal Sales and Service teams to resolve issues delaying payment.Maintain accurate collection notes, account activity, and status updates.Help reduce outstanding receivables and improve Days Sales Outstanding (DSO).Credit Management & Risk Assessment:Evaluate customer creditworthiness and recommend appropriate credit limits.Review financial information, payment histories, and external credit reports.Make recommendations regarding customer orders based on credit risk and established policies.Monitor existing accounts for changes in credit risk.Support improvements to credit policies and procedures.Billing Disputes & Customer Support:Research and resolve billing and service-related disputes.Serve as a liaison between customers and internal departments.Identify and resolve issues preventing timely payment.Build and maintain professional customer relationships while driving collection results.Cash Application & Reporting:Support accurate cash application and posting of customer payments.Track collection activity, aging, and DSO metrics.Provide reporting and insight into collection trends, account status, and areas of financial risk.Qualifications3+ years of experience in credit, collections, accounts receivable, or a related accounting function.Bachelor's degree in Accounting, Finance, or a related field preferred.Previous experience in a B2B environment preferred.Healthcare or medical device industry experience is a plus.Working knowledge of credit practices and accounts receivable processes.Experience working within an ERP system, with SAP experience preferred.Proficiency in Microsoft Excel and Microsoft Office.Strong collection, negotiation, and follow-up skills.Excellent written and verbal communication skills.Ability to balance customer relationships with collection goals.Strong attention to detail, organization, and account management skills.Sound judgment when assessing credit risk and escalating accounts.What Success Looks LikeReducing past-due balances and improving the overall AR aging profile.Improving DSO and supporting healthy cash flow.Resolving customer disputes that delay payment.Consistently applying established credit policies.Identifying potential credit risks before they become larger collection issues.Building strong partnerships with customers and internal teams.Work EnvironmentHybrid position based in Fishers, Indiana3 days per week onsiteMinimal travel requiredThis is an excellent opportunity for an experienced Credit & Collections Specialist who enjoys working in a fast-paced B2B environment and wants to have a direct impact on accounts receivable performance, cash flow, and credit risk management.