It Operations Engineer, End User Computing

A Career with Point72's Technology TeamAs Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.WHAT YOU'LL DOLead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experienceBuild and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teamsTroubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomesDevelop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiencyAutomate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolutionManage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reportsPartner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolutionOwn the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrenceProvide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalationsPerform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readinessWHAT'S REQUIRED5+ years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systemsBachelor’s degree in technology, computer science, or a related discipline from an accredited institutionDemonstrated experience supporting investment professionals in the financial industryKnowledge of market data and electronic trading platforms such as Bloomberg and NeovestExperience scripting and automating operational tasks using tools such as PowerShell and SplunkProven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actionsExperience using an incident tracking system to document, track, and report incidents, problems, and service requestsAvailability to provide rotational 24x7 on-call support and flexibility for domestic and international travelStrong client service skills, self-direction within a global team, and an appetite for learning new technologiesCommitment to the highest ethical standardsWE TAKE CARE OF OUR PEOPLEWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:Fully-paid health care benefitsGenerous parental and family leave policiesVolunteer opportunitiesSupport for employee-led affinity groups representing women, people of color and the LGBT+ communityMental and physical wellness programsTuition assistanceA 401(k) savings program with an employer match and moreABOUT POINT72Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit.The annual base salary range for this role is $140,000-$200,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Point72