Strategic ISV Principal Partner Account Manager (New York)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.About the RoleSalesforce is deepening its strategic partnership with a named Tier 1 Independent Software Vendor (ISV) to build the next generation of AI-driven, industry-specific enterprise solutions. This role will own the full breadth of the partner relationship globally: stewarding the existing embedded run-rate business (a mature product built natively on Salesforce and deployed at scale across the partner's end-customer base), while pioneering new Salesforce embeddings across the wider partner enterprise — unlocking net-new business units, product lines, and industry segments not yet engaged. This is a high-impact, highly visible role at the intersection of embedded product partnerships, commercial strategy, and Salesforce's industry growth agenda.Target Outcomes:Grow the run-rate embedded OEM business (consumption, renewals, expansion)Drive net-new embedded offering pipeline across untapped partner business units and product linesScale Salesforce consumption growth anchored by partner proprietary data and distributionDrive industry market capture via partner-led go-to-marketKey ResponsibilitiesLegacy Embedded Business — Protect & GrowOwn the OEM/ISV relationship for the partner's core embedded product — a platform built natively on Salesforce and deployed at scale across the partner's end-customer baseManage the commercial health of the OEM agreement: renewal, consumption tracking (platform licenses, org provisioning, add-ons), and expansion across the partner's customer baseWork with the partner's product and engineering teams to ensure the embedded architecture stays current — driving migration off legacy APIs toward modern Salesforce Platform capabilities (e.g., Data Cloud integration, Agentforce-native builds)Partner with Salesforce ISV/OEM and ISV Success teams to accelerate the partner's next-generation product lines currently in development or ISV AssessPartner Expansion — Build New EmbeddingsDevelop and execute a partnership expansion strategy across partner business units not yet embedding Salesforce — identifying and prioritizing the highest-value integration opportunities across new product lines, industry verticals, and geographiesTranslate the partner's product roadmap and AI ambitions into concrete Salesforce embedding opportunities across Data Cloud, Agentforce, and PlatformEstablish the partner as Customer Zero for net-new agentic products — co-developing joint solutions that can then be distributed via the partner to a broader industry marketStructure and negotiate new OEM/embedding agreements with partner product, legal, and commercial leadershipAgentic GTM & DistributionDesign and activate a joint GTM engine that leverages the partner's distribution reach as a scaled channel for Salesforce's industry agentic offeringsUnlock partner data pipelines that power high-quality AI models across the joint offeringScale the embedded model into new industry segments and geographiesExecutive Alignment & GovernanceBuild and maintain exec-level relationships with the partner globally — Alliance Directors, Practice Heads, Product/Engineering leadership, and C-suiteRepresent the partner internally as a strategic priority, coordinating across Salesforce product, ISV/OEM, industry sales, legal, finance, and marketingLead joint operating committees, QBRs, and executive summits; own the global Joint Business Plan (JBP)Coordinate with Salesforce regional teams (AMER, EMEA, APAC) to ensure consistent field activation of both the run-rate OEM business and new embedding motionsWhat You'll Own (KPIs)OEM consumption health across the run-rate embedded base (org growth, seat attach, add-on revenue)New embedding pipeline and ACV across net-new partner business unitsSalesforce consumption growth (3x target, anchored by partner proprietary data and distribution)Certified practitioner and developer growth within the partner's product/engineering communityScaled industry market capture via partner-led distribution into new verticals and geographiesRequired Experience10+ years in partnerships, alliances, or business development in enterprise SaaS or technologyProven experience managing OEM/ISV/embedded partnerships — specifically where the end customer may not know Salesforce is the underlying technologyStrong technical fluency — able to engage credibly with product and engineering leaders on architecture, API strategy, and AI roadmapsTrack record of structuring and closing large, complex commercial agreements (OEM, white-label, platform licensing)Experience operating globally and driving alignment across matrixed, cross-functional organizationsBachelor's degree in either Business, Economics, Strategy or equivalent fieldPreferredPrior experience at or with a major ISV, enterprise software company, or industry platform providerFamiliarity with Salesforce's ISV/OEM licensing model, AppExchange ecosystem, and Platform architectureDeep familiarity with at least one major industry vertical and/or complex global enterprise software ecosystemsExperience with agentic AI product commercialization or data licensing modelsBackground navigating both a mature run-rate embedded business and a greenfield expansion motion simultaneouslyMaster’s degree, MBA, or equivalent level of educationUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $168,560 - $225,470 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $185,430 - $248,010 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.SummaryLocation: New York - New YorkType: Full time