Team Coordinator

Job Description

Job Description

Our brand purpose is to Elevate the Lives of the People we Touch . Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest.

Job Overview
The Team Coordinator is responsible for managing, coordinating, and supporting front desk operations. This role ensures the delivery of excellent customer service, fosters team collaboration, oversees training, ensures adherence to established procedures, and drives sales
goals. Success in this role requires strong organizational skills, effective communication, a goal-oriented mindset, and the ability to cultivate positive relationships with guests, members, and team members.  

Benefits/Perks  
·         Flexible Scheduling 
·         Growth Opportunities 
·         Paid Training 
·         Digital Workspace 
·         Stunning Retreats 
·         Massage Heights Family Fund 
·         Employee Discounts 
·         Competitive pay with commission and bonus opportunities 

Schedule/Expected work hours  
·         6–8-hour shifts 
·         Full-time positions available 
·         Required 1 weekend shift 
·         Days and evening shifts available 
 
Responsibilities  
· Membership Management:

• Foster and maintain positive relationships with members, addressing concerns and implementing retention strategies.
• Oversee membership sales processes, including verifying invoices and agreements.
• Point of contact for all membership support needs (cancellation and freezes)
• Monitor sales performance of LC providing training, coaching, and support as needed 

· Team Coordination: 

• Collaborate with the RD to draft and manage the LC schedule within allotted labor hours.
• Ensure front desk tasks and operational standards are consistently met.
• Support on-boarding and training of LCs. 

· Sales Goals:

• Collaborate with the RD to ensure all sales goals are being met and implement strategies if adjustments are needed.
• Focus on goals, including membership base (net active goal), conversion rate, gift card sales, product sales, and elevation rate.

Key Competencies:
• Leadership & Teamwork: Ability to lead by example while fostering collaboration
within the team.
• Member-Focused Approach: Prioritizes member satisfaction and retention efforts.
• Initiative & Adaptability: Proactively addresses challenges and adapts to evolving
priorities.
• Problem-Solving: Identifies issues and implements effective solutions to drive
operational success

Skills & Attributes:
• Strong organizational and time-management abilities.
• Excellent communication and interpersonal skills.
• Sales-oriented mindset with the ability to meet and exceed goals.
• Ability to coach, mentor, and inspire team members.

Qualifications  
·         Exceptional guest service and communication abilities 
·         Previous experience in sales, retail, or guest services is required 
·         Proficient with basic computer software and quick to learn new systems 
·         Fast learner with a positive and energetic demeanor 
·         Strong critical thinking skills, especially in resolving customer conflicts 
·         Passionate about interacting with people and consistently delivering outstanding service 
·         Thrives in collaborative team settings 
 
Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners.  Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services. 
 
Company Values  
·         Loyal 
·         Authentic 
·         Passionate 
·         Diligent