Bilingual (English/Spanish) Consumer Lending Specialist

Job Description

Job Description

Join Our Team at Prospera Credit Union!At Prospera Credit Union, we believe in more than just numbers-we believe in people. We're passionately committed to providing personalized financial guidance that helps our members achieve their unique version of prosperity. If you're looking for a meaningful career where you can make a real impact, we'd love to meet you.What sets us apart:Great Paid Time Off Benefits!Prospera Pays 90% of Medical Monthly Premium Costs!Prospera Matches Up to 5% of 401K Contributions!Prospera Provides Short-Term disability and Long-Term Disability at No Cost to You!Purpose:The Bilingual Consumer Lending Specialist plays a crucial role in assisting members (English and Spanish) with their lending needs while also working toward each member's unique version of prosperity by analyzing credit reports, cross-selling beneficial products, and identifying opportunities to improve members' financial well-being. This role requires the ability to have consultative and, at times, challenging conversations regarding underwriting decisions while focusing on what can be done to help members achieve their financial goals. The ideal candidate will thrive working in a centralized team, engaging members through video, phone, email, and call center channels.Key Responsibilities:Interview members to understand their loan needs and financial status.Analyze credit reports and assess lending risks.Prepare and review loan documents for accuracy and compliance.Clearly explain loan terms and underwriting decisions.Recommend financial products that align with members' goals.Stay current on lending trends and regulations.Collaborate with collections and follow up on existing loans.Cross-sell credit union products and services.Manage multiple loan applications while maintaining service excellence.What We're Looking For:Experience: 1–3 years of related financial service experience is required.Communication: Ability to explain financial concepts clearly and supportively.Interpersonal Skills: Strong relationship-building and conflict-resolution abilities.Goal-Oriented: Motivated by results and committed to member success.Problem-Solving: Skilled at identifying tailored financial solutions.Multitasking: Capable of managing a high-volume workload with accuracy and efficiency.This is a fantastic opportunity for someone who is passionate about financial education, member service, and making a meaningful impact on members' lives through lending.If you are looking for a great opportunity to join a growing team, let's talk!Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.Life is short. Work somewhere awesome!Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.