TechEd Specialist 3

Job Profile: IT Support Specialist 3

Job Family:

IT Support Services

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides complex IT services to end users in order to support the mission of the institution through technology. Deploys enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprise, and updates documented processes.

Job Description:

At Arizona State University, the TechEd Specialist supports the effective implementation, adoption, and use of learning technologies across academic units. The position serves as a learning technology resource for faculty, instructional designers, and academic units, helping translate enterprise technology capabilities into effective and scalable solutions that support teaching and learning.

Working in partnership with the Office of the University Provost and Enterprise Technology teams, the TechEd Specialist supports the implementation of institutional learning technology priorities within assigned academic units. The role focuses on technology implementation, adoption, training, technical guidance, and ongoing engagement to help faculty successfully use ASU-supported learning technologies.

The position requires strong learning technology expertise, communication and relationship-management skills, and the ability to work across academic and technical environments. The TechEd Specialist also gathers feedback from academic units to identify technology needs, implementation challenges, and
opportunities for improvement and shares those insights with Enterprise Technology and the Office of the University Provost.

Position Salary Range: $66,200 - $85,000 annually.

Essential Duties:

Academic Unit Engagement

• Serves as a learning technology support for assigned academic units, maintaining regular engagement with faculty, instructional designers, and academic leaders.

• Identifies learning technology needs, implementation challenges, and support requirements within assigned units.

• Supports implementation of institutional learning technology priorities in partnership with the Office of the University Provost and Enterprise Technology.

• Collects and communicates academic-unit feedback to inform improvements to learning technology services, tools, and implementation approaches.

• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.

Learning Technology Implementation & Adoption

• Supports implementation and adoption of enterprise learning technologies within academic units.

• Works with faculty, instructional designers, and unit technology teams to implement supported learning technologies within instructional environments.

• Develops implementation plans, workflows, and adoption resources for new and existing learning technologies.

• Identifies implementation barriers and coordinates with appropriate Enterprise Technology teams to resolve or escalate technical issues.

• Supports pilots and phased implementations of new and emerging learning technologies.

Learning Technology Training & Resources

• Designs and delivers training focused on the functionality, implementation, and effective use of ASU- supported learning technologies.

• Develops accessible and scalable technology resources, including tutorials, quick-start guides, implementation guides, workflow documentation, FAQs, and job aids.

• Supports faculty and instructional designers with varying levels of technical knowledge and experience.

• Coordinates training and implementation resources with other university teams to provide consistent information and support.

Learning Technology Guidance

• Provides guidance on the capabilities, appropriate use, and implementation requirements of ASU-supported learning technologies.

• Helps academic units understand available enterprise learning technology options and identify solutions that meet defined instructional technology needs.

• Provides implementation guidance related to accessibility, interoperability, scalability, security, and institutional requirements.

• Refers questions related to broader pedagogy, curriculum, course design, or teaching practice to appropriate academic or instructional design resources.
  
  

Data, Feedback & Continuous Improvement

• Tracks learning technology adoption, training participation, implementation issues, and academic-unit engagement.

• Identifies patterns in technology usage, support needs, implementation barriers, and stakeholder feedback.

• Provides data and stakeholder feedback to Enterprise Technology and the Office of the University Provost to inform learning technology planning and priorities.

• Recommends improvements to implementation processes, training, documentation, and support based on stakeholder feedback and usage patterns.
  
  

Cross-Functional Collaboration

• Collaborates with Enterprise Technology teams, the Office of the University Provost, instructional designers, and academic-unit technology teams to support coordinated learning technology implementation.

• Maintains clear handoffs, referrals, and escalation pathways across teams.

• Participates in cross-functional learning technology initiatives and implementation efforts.

• Ensures academic units receive consistent information regarding enterprise learning technologies, implementation timelines, changes, and available support.

• Collaborate across teams and actively participate in ET/ASU events and programs.
  
  

Emerging Learning Technologies

• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.

• Evaluates emerging learning technology capabilities from an implementation, usability, accessibility, and scalability perspective.

• Supports pilots and evaluations aligned with institutional learning technology priorities established in partnership with the Office of the University Provost.

• Provides implementation findings and stakeholder feedback to the Office of the University Provost and Enterprise Technology to inform future learning technology decisions

Desired Qualifications:

• Master's degree in Educational Technology, Instructional Design, Information Technology, Education, or a related field.

• Experience implementing, supporting, or administering learning technologies in higher education.

• Experience working with learning management systems, educational technology platforms, integrations, and emerging learning technologies.

• Experience supporting technology adoption across faculty or academic units.

• Experience developing and delivering technology-focused training and scalable support resources.

• Experience gathering stakeholder requirements and translating them into technology implementation or support needs.

• Experience supporting technology pilots, implementations, or enterprise rollouts.

• Ability to troubleshoot learning technology issues and coordinate effectively with technical teams for resolution and escalation.

• Knowledge of accessibility requirements and considerations for educational technologies.

• Experience using adoption, usage, and support data to identify implementation needs and opportunities for improvement.

• Strong written and verbal communication skills, including the ability to translate technical capabilities and requirements for nontechnical audiences.

• Demonstrated ability to collaborate across academic, technical, and administrative teams.

• Experience in a values-driven organization with a strong commitment to inclusion and belonging.

• Ability to cultivate a psychologically safe environment where all team members can thrive.

• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.

• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Working Environment:

• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.

• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.

• Required to stand for varying lengths of time and walk moderate distances to perform work.

• Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds; regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment.

Department Statement:

Additional Job Description

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at View phone number on aiapply.co.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.