Intake Coordinator I

Intake Coordinator I

Location: Hybrid in Franklin, TN

The Intake Coordinator is responsible for facilitating the delivery of an incoming referral of a patient to appropriate facilities. This role assists in ensuring a quick disposition of the referral and when appropriate, aids in the evaluation of a facility for the admission. Utilizes a referral database to track the progress of the referral throughout the process and provides timely updates to the Resource Coordinators/referral sources regarding the admission. This position works as a liaison for both the facility and Resource Coordinators to adequately relay pertinent information to all parties involved.

Our Mission

Acadia Healthcare's purpose is to Lead Care With Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.

Compensation & Benefits

We value your expertise and dedicationand we invest in your success.

• Competitive base salary commensurate with experience
• Comprehensive medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and recognized holidays
• Company-paid basic life and AD&D insurance
• Employee assistance program (EAP) and mental wellness resources
• Opportunities for professional growth and advancement within Acadia's nationwide network

What You'll Do

• Responds immediately to service and referral inquiries coming into the Referral Coordination Center
• Exhibits critical thinking skills to evaluate referral packets and determine how Child Behavioral Solutions (CBS) can best meet the needs of the referral
• Responsible for disseminating referrals to appropriate facilities based on clinical and contractual parameters
• Monitors the timely disposition from the facilities and assists in the targeting of a facility for admission
• Tracks admissions and referral status in referral database and updates team reports
• Provides updates to the Resource Coordinators/referral source and facilities on the status of referrals toward admission
• Serves as a liaison for both the facilities and resource coordinators to relay patient information
• Establishes and maintains positive relationships with referral sources, families, staff, and visitors
• Communicates with diverse audiences, ascertains the clients' needs, and explains the multifaceted services of CBS
• Provides exceptional customer service by responding to referral source requests and builds rapport with new referral sources
• Able to manage many projects and is flexible when the workload increases. Works independently with the ability to plan and schedule daily activities and consistently achieve individual and team goals.
• Ensures that all records of work activity are available to supervisor using approved means of reporting such data/information
• Uses appropriate channels to report concerns and complaints in a timely fashion
• Responsible for observing and monitoring team goals at least monthly and informing management when team goals are at risk of not being realized
• Conduct weekly team Open Referral Report calls to review and discuss team referrals
• Perform other duties as assigned

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
• Communicate clearly and effectively to person(s) receiving services and their family or healthcare team members
• Develops constructive and cooperative working relationships with others and maintains them over time
• Encourages and builds mutual trust, respect and cooperation among team members
• Maintains regular and predictable attendance

What You'll Bring

• Bachelor's degree or some college coursework preferred
• 6 months to 1 year of experience in a data specialist role preferred
• Strong customer service background is required
• Healthcare or Case Management background in behavioral or mental health field is preferred
• Demonstrates the ability to function independently and possess strong decision-making skills
• Knowledge of regulatory standards and compliance requirements as it relates to the referral and placement process
• Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
• Knowledge of office administration procedures with the ability to operate most standard office equipment
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
• Self-motivated with strong organizational skills and superior attention to detail
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames
• Ability to adapt to frequent priority changes
• Capable of working within established policies, procedures and practices prescribed by the organization
• English sufficient to provide and receive instructions/directions

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.