Quality Specialist- Customer Liaison

Job Description Summary As the Customer Care Specialist, you will be a key customer liaison to GE, engaging customers on warranty issues and leading the resolution of these issues. You will represent the Voice of the Customer to the factory, providing feedback for continuous improvement. Your responsibilities include receiving, managing, and resolving all customer concerns and complaints, documenting the reports in the ACT and QCR system, providing technical support when needed, leading root‑cause analysis investigations, identifying proper materials and resources for any repairs, managing repairs in the field, and the return and repair of equipment at the factory. Roles and Responsibilities Lead customer communications and represent GE to the customer Receive, manage, and resolve customer concerns and complaints Document and manage customer complaints in the ACT/QCR system Manage customer returns and repairs at the factory Control COPQ related to warranty and field repairs Support customer site and failure investigations and reports Required Qualifications Bachelor’s degree from an accredited university in a related field with 1+ year of High‑Voltage circuit breaker customer service experience Or High School Diploma / GED with 2+ years of High‑Voltage circuit breaker customer service experience Desired Characteristics Strong project management skills, planning/organization, activity follow‑up Experience in MS Office software including MS Excel and MS PowerPoint Experience working cooperatively and effectively in a team environment SAP knowledge Preferred Lean Manufacturing experience Strong oral and written communication skills Ability to document, plan, market, and execute programs Structured problem‑solving experience (5‑why, 8‑D, Fishbone, etc.) Willingness to travel ( Additional Information GE Vernova offers a professional development environment, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance: No Salary range for this position: $65,600.00 – $98,400.00, with a geographic differential of 110%, 120% or 130% of salary in certain areas. Bonus eligibility: discretionary annual bonus. Benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach; Employee Assistance Program; 401(k) savings plan with company matching; retirement contributions; tuition assistance; adoption assistance; paid parental leave; disability benefits; life insurance; 12 paid holidays; and permissive time off. #J-18808-Ljbffr AL7284 GE Renewables Grid LLC