LN Venues, Special Events Logistics Manager - Phoenix Market

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE The Special Events Logistics Manager brings booked events to life, overseeing the details from the Sales handoff through event day and final settlement. This hands-on role serves as a key liaison between clients, the Special Events Sales team and the Venue Operations team to ensure every event is thoughtfully planned and seamlessly executed. This is an ideal opportunity for someone who enjoys event planning, hospitality, client service, and the energy of live entertainment. You’ll work directly with clients, coordinate event logistics, participate in planning meetings, and be on-site to ensure the event experience meets expectations from start to finish. WHAT YOU'LL DO Own the planning, detailing, and execution of assigned special events from Sales handoff through event completion, serving as the primary liaison between clients, Sales, Operations, Production, and other internal teams. Coordinate all event logistics, including equipment, rentals, setups, production requirements, staffing, and other operational needs. Participate in SEO, Production, and event planning meetings; distribute final event details and ensure all teams are aligned on event requirements. Conduct client site inspections and walkthroughs, support special client requests, and provide on-site coordination to ensure a seamless event experience. Lead event pre-shifts with Operations and communicate event details, service expectations, and client needs to venue staff. Proactively identify and resolve event-related issues while maintaining strong client and internal relationships. Process and track event deposits, payments, accounts receivable, and event-night settlements in partnership with Sales and Finance. Complete required post-event documentation, including event recaps, captain reports, receipts, and billing information. Monitor event staffing and labor hours to ensure appropriate coverage and adherence to budget. Prepare weekly banquet summaries and maintain accurate event records and departmental documentation. Provide administrative and operational support to the Special Events Sales team, including maintaining sales kits, menus, collateral, and digital content. Support event marketing initiatives and quarterly competitive analysis. Assist with training venue staff on service standards, event procedures, and hospitality expectations. Support special projects and initiatives as assigned by the Director of Sales. WHAT WE'RE LOOKING FOR High school diploma or equivalent required; college degree preferred. 1+ year of experience in customer service, hospitality, events, venue operations, or a related field. Strong organizational, communication, and time-management skills with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment. Collaborative, proactive, and solutions-oriented approach to working with clients and cross‑functional teams. Ability to accurately track payments, deposits, and event-related financial information. Proficiency with Microsoft Office, particularly Word and Excel; experience with databases or event management systems is a plus. Interest in live entertainment, hospitality, and event experiences. Ability to work a flexible schedule, including evenings, weekends, and holidays, based on event and venue needs. BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH: 401(k) program with company match, stock reimbursement program FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS: Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world‑class teams specialize in all aspects of the live entertainment industry, from ground‑breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment. #J-18808-Ljbffr Live Nation Worldwide, Inc.