Account Manager
$85k - $105kAmtec, LLC
Account Manager
Remote Full-time $85,000 – $105,000 USD (base) + commissions
Description
Own strategic relationships with MSO, ISP, utility, and enterprise clients—driving renewals, expansions, and customer satisfaction across nationwide fiber, HFC, and small-cell programs. Partner cross-functionally (Engineering, NOC, Field Ops) and leverage our AWiPS platform to surface insights, protect SLAs, and deliver measurable outcomes. Remote, with occasional client travel.
Key Responsibilities
Own post-sale relationships, QBRs, health checks, and executive alignment Drive renewals and expansions; build multi-year account plans and forecasts Translate customer goals into scoped SOWs and delivery roadmaps Coordinate with NOC/Engineering/Field Ops to maintain SLA and solve escalations Leverage AWiPS dashboards to surface trends, risks, and capacity signals Collect Voice-of-Customer; inform product/operations improvements and case studies
Requirements
4+ yrs B2B account management in telecom/broadband, MSO, or network services Working knowledge of fiber/PON, DOCSIS, and access/transport concepts Proven track record achieving renewal/expansion targets and net revenue retention Fluency in SOW/MSA/SLA mechanics; comfortable with pricing and margin analysis CRM proficiency (Salesforce/HubSpot) and data-driven reporting skills (Excel/Sheets) Excellent written client comms (QBR decks, incident/health reports); travel up to 15%
Benefits & Perks
100% remote + home-office & fiber-internet stipend Comprehensive medical/dental/vision; 401(k) with 5% company match Quarterly commission/bonus plan tied to NRR and CSAT Annual learning budget and industry event travel 25 days PTO + 10 company holidays
Vacancy posted 2 days ago
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