Genesys Cloud Consultant

Genesys Cloud Consultant (Telephony Systems Engineer)

It is a hybrid role out of Irvine, CA. (3 days a week)

• Provides level 3 support for user issues that level 1 and level 2 cannot handle.

• Configures the Interactive Voice Response ("IVR").

• Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP

• Intermediate knowledge of networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.

Day To Day Responsibility:
- Provide telephony support for contact center operations.
- Manage operations of Windows server environment including backup, virus protection, and remote office architecture.
- Utilize Microsoft Windows 2008/2012 for Active Directory, DNS, DHCP, Clustering, IIS, GPO's, and Windows Scripting.
- Experience with Azure, O365, and Exchange Online is a plus.
- Obtain telephony certification (Genesys, Cisco, etc.).
- Ensure compliance with state and federal regulations and laws.
- Understand IT network and systems architecture.
- Possess extensive knowledge of telephony systems, phone systems, dialer, and contact center applications.
- Familiarity with Cisco IP networks.
- Proficient in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
- Strong math skills for calculations and financial tasks.
- Demonstrate effective organizational and time management skills.







Must Have:
- Bachelor's Degree in a technical field preferred, or minimum of six (6) years' communications technical experience
- Minimum of three (3) years' contact center telephony support experience
- Experience in the Mortgage industry preferred
- Experience with operations management of a Windows server environment (backup, virus protection, remote office architecture, etc.) required
- Experience with Microsoft Windows 2008/2012 (Active Directory, DNS, DHCP, Clustering, IIS, GPO's, and Windows Scripting) preferred
- Experience with Azure, O365, and Exchange Online a plus
- Telephony certification (Genesys, Cisco, etc.) required
- Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position
- Good working knowledge and understanding IT network and systems architecture
- Extensive knowledge of telephony systems: phone systems, dialer and contact center applications
- Good working knowledge of Cisco IP networks
- Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook
- Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs
- Effective organizational and time management skills

Donato Technologies Inc. is a trusted IT staffing, consulting, and software development partner headquartered in Dallas, Texas. We support clients across industries by understanding their unique business needs and delivering tailored technology and workforce solutions. Our focus is on connecting the right talent with the right opportunity-ensuring clients receive dependable, skilled professionals and candidates receive meaningful career growth and support. We work closely with small to mid-sized organizations to provide flexible, high-quality services that drive performance, innovation, and long-term success.