Business Office Director

Business Office Director

At MBK Senior Living were committed to putting people first our residentsand team members. Exceeding expectations and enriching lives drives our day-to-day. And its all powered by Yoi Shigoto a Japanese concept that translates to good quality work. Its more than a mantra. Its part of our company-wide commitment to build trust set high standards and develop potential in ourselves and others!

Whether youre looking for a flexible part-time job or the pathway to a lasting career youll find it here at MBK Senior Livingand a whole lot more! When you join the MBK Senior Living team youll enjoy:

• Impacting lives and building lasting relationships

• Executing exceptional signature programs in dining fitness wellness and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun-filled energetic environment thats centered in hospitality and high-quality service

• Competitive salaries

• Leadership Development Live In-Person Training Virtual Training Individual & Group Trainings

All Team Members

• 401(k) retirement plan with company match up to 4%
• Employee Assistance Program (EAP) for employees and household members
• Financial and legal services
• Educational Loan Assistance & Scholarships
• Team Member Discount Programs
• Resources to support your physical emotional and financial wellness
• Free meal per shift

Additional Benefits for Full-Time Team Members

• Comprehensive Medical Dental and Vision coverage
• Multiple medical plan options including a Health Savings Account (HSA)-eligible plan with company contributions
• Flexible Spending Accounts (Healthcare and Dependent Care)
• Commuter Benefits
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Disability benefits (where applicable and subject to state-specific programs and eligibility requirements)
• Voluntary Accident Critical Illness and Hospital Indemnity Insurance

If youre looking for a place where you can make an impact find purpose and joy and receive the training tools and support to reach your career goals look no further apply today!

Job Description

Job Summary:

The Business Office Director (BOD) provides strategic leadership and oversight of the Communitys accounting and human resources operations ensuring financial accuracy HR and regulatory compliance service excellence and continuous process improvement. The BOD leads the broader front desk/concierge function and partners with the Executive Director and Corporate teams to achieve community metrics in alignment with MBK principles and core values.

Supervisory Responsibilities:

Interview hire train set performance goals and timelines monitor performance and provide coaching for the front desk concierge team members.

Duties & Responsibilities:

• Manage the administration of the community accounting functions including but not limited to accounts receivable collections accounts payable and management reports.
• Oversee resident billing collections and vendor payments to ensure timely process and accuracy and maintain resident files.
• Partner with Corporate to facilitate seamless resident billing and payment updates.
• Manage the talent acquisition processes including posting job openings coordinating interviews generating offer letters and administering background checks reference checks employee physicals and skills surveys.
• Partner with the Regional Talent Acquisition Partner on hiring best practices sourcing and review of recruitment metrics.

• Perform Human Resource administration including assisting with leaves of absence and workers compensation cases and maintaining employee files.
• Partner with Department Heads to ensure required new employee paperwork training and orientation are completed.
• Perform payroll function duties including generating management payroll reports confirming hours worked timely transmitting payroll information and tracking and reporting labor discrepancies to leadership.
• Manage employee benefit programs including employee communication about plan details and eligibility requirements and ensuring timely plan enrollments.

• Manage plan develop organize schedule evaluate and direct the front desk department in accordance with all community policies and procedures.
  • Partner with Executive Director Department Heads and Corporate Office on any community legal issues including but not limited to subpoenas unemployment labor and disability claims.
  • Manage long-term care insurance coordination and maintain contracts with third parties to ensure compliance accuracy and seamless operations.
  • Ensure full compliance for licensing by maintaining the staff roster as required by the state and the OSHA binder to ensure that all worker compensation claims are managed in accordance with community policy.

• Maintain a safe and secure environment for staff residents and guests following established safety standards policies and procedures.
• Understand and comply with Federal State and local regulations and company policies and procedures concerning the department.
• Promote and lead with a spirit of teamwork and open communication through consistent mentoring coaching and recognition program utilization in alignment with MBK principles and core values.
• Perform other duties or special projects as assigned and requested by the Executive Director.

Education Requirements:

• Bachelors degree in Accounting Business Administration Human Resources Healthcare Administration or related field preferred.
• High school diploma or GED required.

Experience Requirements (in years):

• 3 years of prior supervisory or leadership experience in a similar work environment or industry required.
• 3 years of fundamental accounting experience/knowledge preferred.
• 3 years of fundamental human resources experience/knowledge preferred.
• 2 years of fundamental recruitment or talent acquisition experience strongly preferred.

Required Competencies/Licenses/Certifications:

• Strong working knowledge of HR payroll and accounting requirements and protocols.
• Must complete required background clearances health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).

• Demonstrated proficiency using Microsoft Office Suite (e.g. Word Excel and Outlook) and operating standard office equipment
• Must have excellent verbal and written communication skills including the ability to speak write and read English and must be comfortable explaining information to a wide audience with varying levels of understanding.
• Must have the ability to make sound independent decisions when circumstances warrant remain calm and effectively manage conflicts stressful or emergency situations.
• Must possess the ability to be extremely discreet and able to maintain confidential data and information.
• Must be ability to always deal tactfully and professionally with personnel residents family members and guests.
• Must present a positive and professional image.

Physical Demands & Work E n viro n ment:

• Must be mobile and able to perform the physical requirements of the job bending kneeling stooping pushing pulling and repetitive motion.
• Ability to sit and work at a computer for long periods of time.
• Must be able to move intermittently throughout theworkday inthe community and betweenneighborhoods.
• Ability to lift/carry up to 50 pounds and push up to 250 pounds as necessary.
• Ability to assist in the physical movement of residents during routine transfers or in emergency situations.
• Reasonable accommodations will be provided in accordance with applicable federal state and local laws.

Inspiring people creating experiences and supporting goals are just a few ways MBK Senior Living creates a positive work environment. Its how we support our team members serve our residents and achieve our pursuit to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently the company owns and operates 35 Independent Living Assisted Living and Memory Care services in senior living communities throughout the Western United States. Were proud to have been ranked among the Top 50 Best Workplaces in Aging Services by Fortune magazine and certified as a Great Place to Work by the Great Place to Work Institute since 2017.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status genetic information or other protected reason. Our company is committed to providing access equal opportunity and reasonable accommodation for qualifying individuals in employment its services programs and activities. To request reasonable accommodation contact .

Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding team members must not be considered an Excluded Party as defined by the U.S. Department of Health and Human Services any state Medicaid Programs and any additional federal and state government contract programs. If as a team member you learn that you are an Excluded Party at any time you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements: If employed at one of our senior living communities team members must continually comply with certain laws and regulations that impact the company including but not limited to as applicable state licensing regulations the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Resident Rights as defined by the U.S. Department of Health and Human Services and any other federal or state laws relating to team members professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an Excluded Party as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid addition at all times during your employment all associates must be in compliance with certain laws and regulations that affect the company including but not limited to Resident Rights HIPAA State licensing regulations and those laws relating you an associates professional license.

Required Experience:

Director