Medical Services Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values We cultivate a space where everyone can show up as their authentic self. We seek out diverse perspectives and listen to learn without judgment. We are all accountable for doing the right thing - even when it\'s hard - because we know it\'s worth it. We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Job Summary The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in- person and remote patients and clinicians. Compensation: Starting at $21.75/hourly, plus quarterly bonus/incentive potential Location: 10967 Allisonville Rd. Suite 240 Fishers, IN 46038 Duties/Responsibilities Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA) Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc. Ensure accuracy of patient pharmacy information in the medical record Scan all hard copy correspondence into patient’s EHR record Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance. Assist in coordination of external referrals for patient care Duties/Responsibilities #J-18808-Ljbffr LifeStance Health