Solution Center - Internal Specialist III
$15 - $30.53 per hourS&T Bancorp Inc
Job Title
Provides exceptional customer service through telephone support to internal customers in a centralized Help Desk Center by maintaining multiple IBS systems.
Duties and Responsibilities:
- Demonstrates a technically proficient technical knowledge in the functionality of several of the following products:
- Consumer Internet Banking products
- Cardbase System
- Customer Information System
- Deposit and Retirement System
- Loan System
- IBS Banking System
- CST
- FIS Client Portal
- Mobile FXD
- Lyons system
- Net Image
- Optima
- Provides customer services to internal and external customers via telephone, mail, and e-mail in matters related to the aforementioned products.
- Supports internal customers with all service and/or technical questions regarding the IBS products, and Bank services.
- Performs account maintenance for IBS Banking core systems, CardBase, and Internet Banking
- Works directly with IBS regarding outages, errors, and customer service issues related to Consumer Internet Banking. Also, works directly with IBS for complex application issues (i.e. Cardbase, Deposits, and Loans).
- Analysis and reconcilement of various reports daily; online banking, funds transfers, wire clearing, etc.
- Maintains a good working relationship with bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.
- Additional duties as required.
Physical Demands:
Operates a keypad device: 98% of the day; operates office equipment: 2% of the day. Sitting is required 96% of the day. Use of manual dexterity skills for typing and data entry up to 60% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Salary Range: $15.00 - $30.53
S&T Bancorp IncVacancy posted 22 hours ago
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