Senior Customer Service Coordinator

Job Description

Job Description

Job Title: Customer Service Representative

Job Description

This role provides high-quality customer service and administrative support in a fast-paced, client-facing environment. The Customer Service Representative receives and manages inbound inquiries, maintains accurate records, and coordinates work orders and access requests to ensure smooth daily operations. This position is ideal for someone who enjoys helping others, communicates clearly, and brings strong organizational and computer skills to a structured, on-site setting.

Responsibilities

• Receive inbound phone calls and respond to inquiries in a professional, courteous, and timely manner.
• Provide clear and accurate information to customers, employees, and visitors while maintaining a strong customer service focus.
• Perform data entry and update records to ensure information is accurate, complete, and current.
• Create, manage, and track work orders from initiation through completion, ensuring appropriate routing and follow-up.
• Process employee badges and access requests in accordance with established procedures and security guidelines.
• Handle parking reservations, including scheduling, updating, and confirming requests.
• Perform administrative tasks such as routing, scheduling, and coordinating work orders and related activities.
• Use Microsoft Office and other basic computer applications to complete daily tasks efficiently.
• Collaborate with internal teams and stakeholders to resolve issues and support operational needs.
• Maintain a high level of professionalism, confidentiality, and attention to detail in all interactions and documentation.

Essential Skills

• At least 2 years of experience in a customer service, reception, or client-facing role.
• Demonstrated customer service skills with the ability to handle inquiries and issues professionally.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Ability to perform accurate data entry and maintain organized records.
• Capability to create and manage work orders and follow established processes.
• Comfort using basic computer functions and software tools.
• High school diploma or GED required.

Additional Skills & Qualifications

• Experience supporting clients or employees in an office or facilities environment.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Attention to detail and accuracy in documentation and recordkeeping.
• Ability to work independently while contributing positively to a team environment.

Work Environment

This is an on-site position with standard hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is offered as a 4-month contract with potential for extension based on work needs and performance. The work environment is structured and office-based, with frequent phone and computer use and regular interaction with customers, employees, and internal teams. You will use basic computer systems and Microsoft Office daily to manage calls, records, work orders, and access requests. The setting emphasizes professionalism, reliability, and consistent, high-quality customer service.

This is a Contract position based out of San Antonio, TX.

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in San Antonio,TX.

This position is anticipated to close on Jul 27, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.