Information Technology Specialist

The New York City Council is seeking an experienced Information Technology Specialist to work with the team in the Information Technology Division.


SALARY RANGE :


$85,000 to $95,000


KEY RESPONSIBILITIES:

• Provide comprehensive technical support for computer hardware, peripherals, and software applications used by Council staff.
• Deliver on-site and remote technical support at Council Member offices and special events throughout the five boroughs of New York City.
• Work a five-day schedule that may include Saturdays and/or Sundays, based on operational needs.
• Diagnose, analyze, and resolve end-user hardware and software issues in a timely and effective manner.
• Implement end-to-end solutions to restore system functionality and minimize service disruptions.
• Provide responsive and professional technical assistance to both internal and external users.
• Follow established Information Technology policies, procedures, problem-management protocols, and documentation standards.
• Support users across multiple office locations and remote environments.
• Demonstrate a structured, analytical, and disciplined approach to troubleshooting and problem resolution.
• Perform other related duties as assigned.

QUALIFICATIONS:

• Valid New York State driver's license.
• Three to five years of experience in a Help Desk or technical support role.
• Strong ability to work collaboratively in a team-oriented environment.
• Excellent verbal and written communication skills, with the ability to interact effectively with users at all levels.
• Proficiency with Microsoft Windows 11, Microsoft 365 (Office 365), and Windows Active Directory.
• Working knowledge of TCP/IP, LAN troubleshooting, DNS, DHCP, VOIP systems, Citrix environments, Wi-Fi, printers, and mobile device support.
• Experience supporting macOS environments is a plus.

ADDITIONAL INFORMATION:


For eligible employees, health, dental and vision insurance coverage are offered upon hire. Retirement plans, deferred compensation plans, group life insurance, paid time off and paid holidays, training resources, health & fitness reimbursement and wellness programs are also available.


The New York City Council makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io .


HOW TO APPLY:


Qualified candidates should forward their cover letter indicating your match to the stated job requirements and your resume to:


E-MAIL: View email address on click.appcast.io


MAIL: New York City Council


Attn: Personnel Services/Recruiting (ITS)


250 Broadway, 26th Floor


New York, New York 10007


FAX: View phone number on click.appcast.io


While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.


The New York City Council is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.