Junior Technical Services Specialist (Junior IT Support - Hardware)

We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep thinkers, and courageous problem solvers. 

The Resultant team purposefully comes together to produce a positive outcome. Our name symbolizes our commitment to empathy and collaboration—of not just delivering our clients with the best solutions, but to deeply listening to them, understanding their needs, and learning from each other in the process. The force of Resultant comes from the combined knowledge, passion, and innovation of our team and partners. 

Together, we partner with clients in the public and private sectors to help them overcome their most complex challenges, empowering our clients to drive meaningful change in their organizations and communities. In everything you do, you’ll help your clients, colleagues, and communities thrive.

Resultant was founded as KSM Consulting in 2008.

Job Description

We’re looking for someone who is genuinely comfortable working with computers and understands how desktop and laptop hardware works. This is a hands-on, onsite role where you’ll be working with PCs, laptops and related equipment, including setting up devices, installing hardware and troubleshooting basic issues.

You don’t need years of corporate IT experience to be successful in this position. We’re open to candidates who have developed their experience in a computer repair shop, technical support environment, IT department or another professional setting. What’s important is that you’ve worked with computers beyond simply helping friends and family and can confidently work your way around a machine.

The role is based approximately 45 minutes from Fort Wayne, Indiana and requires you to be onsite five days per week .

Qualifications

• Hands-on experience working with desktop and/or laptop computers in a professional or commercial environment.

• Good understanding of how a computer works, including its core hardware components.

• Comfortable installing, configuring and setting up desktops and laptops.

• Experience installing or replacing computer hardware and components.

• Able to perform basic troubleshooting and identify common hardware or setup issues.

• Experience from a computer repair shop, IT support environment, help desk, corporate IT team or similar setting is welcome.

• Corporate IT experience is not required .

• Comfortable learning new systems, equipment and processes.

• Able to work onsite five days per week at the company’s location, approximately 45 minutes from Fort Wayne, IN.

Additional Information

What you should know about Resultant:

• Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.
• Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
• Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.
• We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge!

What our team members say about us… 

• “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” 
• “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” 
• “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.”

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. 

Equal Opportunity Employer 

We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation.