Front Desk Agent

DESCRIPTION

We are seeking a highly motivated and professional Front Desk Agent to join our team at Courtyard by Marriott at NMSU . As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their satisfaction. Your main responsibility will be to provide exceptional customer service by greeting guests, checking them in and out, and answering any questions they may have. You will also be responsible for handling reservations, managing room inventory, and ensuring that all guest information is accurate and up-to-date.

Responsibilities:

• Greet guests in a friendly and professional manner
• Handle all guest interactions with a service minded attitude
• Check guests in and out of the hotel and setting up payment accurately
• Answer guest inquiries and provide information about hotel services and amenities
• Handle reservations and manage room inventory
• Ensure accuracy of guest information and resolve any issues or complaints
• Respond to hotel incidents, security and emergency situations with the coordination of a manager
• Ambassador of the city providing directions and information on local attractions

Skills:

As a Front Desk Agent, you will utilize your excellent communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office to manage reservations and guest information. Additionally, fluency in a second language and experience with hotel reservation software are preferred qualifications that will enhance your ability to provide exceptional service to our guests.

Minimum Qualifications:

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to work flexible hours, including weekends and holidays
• Proficient in Microsoft Office and basic computer skills
• Ability to stand for extended periods of time

Preferred Qualifications:

• Previous experience in a hotel or hospitality industry
• Fluency in a second language
• Experience with hotel reservation software

REQUIREMENTS

For over four decades, Total Management Systems has been a trusted leader in hotel

ownership and operations throughout the Southwest

Founded in 1980 and headquartered in Albuquerque, New Mexico, TMS is uniquely

positioned in its ability to combine hands-on, proactive hotel management with a deep

understanding of ownership priorities to deliver exceptional results.