Information Technology Support Specialist

About P17 Solutions

P17 Solutions is a distinguished Small Business Administration 8(a) certified company, specializing in delivering professional services to a diverse range of clients, including Federal, State, and Local Government agencies, industry partners, and organizations across both public and private sectors. With an unwavering commitment to excellence and a proven track record of success, we have established ourselves as a trusted and reliable provider of cutting-edge technology and innovative solutions.

Position Summary

The Junior IT Support Specialist (Tier 1) serves as the front-line point of contact for employee technology support across endpoint devices, collaboration platforms, access management, and office technology. This role provides timely, professional assistance to end users, resolves common incidents and service requests, documents repeatable procedures, and partners with internal staff and vendors to keep core workplace systems operating smoothly.

This is a hands-on support role for someone who is organized, service-oriented, and comfortable working across user support, endpoint administration, light systems coordination, and office technology operations. Success in this role comes from combining responsiveness, professionalism, sound technical judgment, and clear communication with employees and stakeholders at all levels of the organization. The position also supports ongoing improvements in endpoint management, security, and office operations as the organization continues to scale.

Key Responsibilities

• Serve as the first point of contact for day-to-day IT support requests received through the HelpDesk system; ensure timely acknowledgment, triage, routing and resolution of user issues
• Troubleshoot and resolve common user issues involving laptops, operating systems, software installs, account access, printers, Wi-Fi, VPN, and general workplace connectivity.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and related collaboration workflows.
• Provision, configure, and support company-managed endpoints using modern device management practices, including Microsoft Intune and Autopilot.
• Assist with account lifecycle tasks such as onboarding, offboarding, access changes, password and authentication support, and general identity hygiene.
• Maintain equipment and software records, track assets, and support hardware purchasing, refresh, replacement, and license consolidation efforts.
• Support office technology and end-user experience, including conference room scheduling, shared-space devices, tablets, and audiovisual coordination.
• Assist users with guest Wi-Fi access and clarify when non-managed devices should use guest connectivity instead of the corporate network.
• Support workplace technology initiatives such as passkey rollout, conference room improvements, and the transition of shared meeting spaces to Microsoft Teams Room capabilities.
• Help maintain secure and compliant user environments by supporting endpoint protections, SSO-related activities, password less initiatives, and general security-awareness practices.
• Create and maintain SOPs, user-facing instructions, and short training material so employees can complete common tasks without unnecessary escalation.
• Escalate complex incidents to the appropriate internal or external resource and track follow-through to closure

Platforms and Applications:

• Microsoft 365: Outlook Teams, OneDrive, SharePoint
• Endpoint Management: Microsoft Intune, Windows Autopilot, device compliance
• Identity & Security: SSO, authentication support, passkeys, endpoint protection

Operations and Support

• Asset and operations support: equipment inventory, purchasing workflows, license tracking, vendor coordination
• Workplace technology: conference rooms, shared tablets, guest Wi-Fi, office networking, and user training

Qualifications

• Minimum High School diploma or GED
• 1-3 years of experience in IT help desk, desktop support, or junior systems support
• Working knowledge of Microsoft 365 administration and end-user support
• Familiarity with endpoint provisioning and MDM platforms such as Intune
• Strong troubleshooting, documentation, communication, and customer service skills
• Ability to prioritize multiple requests, follow established procedures, and escalate appropriately when issues exceed Tier 1 scope
• CompTIA A+, Microsoft 365 Fundamentals (MS-900), or equivalent certification (Preferred Qualification)

Work Authorization and Environment

• Applicants must be a U.S. citizen or national, or a lawful permanent resident authorized to work in the United States. This position does not offer employer sponsorship for employment visa status, including H-1B, TN, or OPT.
• Part - Time not to exceed 25 hours per-week; (possibility of full-time)
• Extended and prolonged periods of computer use
• Bending and Lifting of >20lbs

Interview Requirement: AI DISCLOSURE / CONSENT

The Company values authenticity and fairness in the hiring process. To maintain the integrity of interviews and assessments, applicants are not permitted to:

1. Use any AI tool to generate or suggest responses in real time during interviews (e.g., ChatGPT, Copilot, Gemini, or similar "answer-assistant" tools).
2. Use AI-based live coaching, hidden communication tools, or remote-assistance technologies to obtain real-time help from other individuals or systems.
3. Use AI tools that alter or mask their identity, including deepfake video, AI avatars, or AI voice changers.
4. Use AI code generators or AI writing tools to complete coding challenges, case studies, or written assessments, unless the assessment instructions explicitly permit such tools.
5. Record or transcribe interviews using AI tools (e.g., Otter.ai, Noty.ai, Fireflies, or similar) without prior explicit consent from the interviewer or recruiter.
6. Applicants may not use AI tools that inflate, or fabricate application materials, online profiles, or credentials such as professional experience, in ways that misrepresent their true qualifications.
7. Applicants may use AI tools before interviews for preparation (e.g., researching the Company, practicing questions, or reviewing resumes), provided the content submitted is truthful and accurately reflects the applicant's own experience and capabilities.
8. The Company does not authorize nor consent to applicants using AI tools during live interviews or assessments, unless explicitly stated. Applicants agree to follow the Company's AI-use rules and affirm that all responses and materials submitted reflect their own authentic experience.
9. The applicant has the right to withdraw consent at any time. Should consent be withdrawn, the Company will either continue the evaluation or will discontinue the application process if no reasonable alternative exists.

By participating in a P17 Solutions interview, you consent to the AI Disclosure. Failure to comply with the Company's AI-use requirements may result in disqualification from employment consideration.

EEO Statement

P17 Solutions LLC is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law. P17 Solutions is a VEVRAA federal contractor, and we request priority referral of veterans. We invite applications from all interested parties.