Student Technical Support Assistant I_On-Campus FWS

Position Details

Position Information


Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.

Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.

If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.

Position Title
Student Technical Support Assistant I_On-Campus FWS


Level of Support
Student Support I


Position Type
On-Campus FWS


Number of Openings
10


Work Hours
Before Standard Business Hours (M-F before 8am) , During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm), Weekends (Saturday-Sunday)


Wage Per Hour
18.90


Division/School
Division of Information Technology


Department Name
641201 SERVICE MANAGEMENT


Department Bio


GW IT's GWSB/GSEHD/CPS Adm support pod provides technical assistance and information to GW's School of Business (GWSB), Graduate School of Education and Human Development, and

College of Professional Studies (Administration).

Position Specific Summary
• Providing basic technical and computer support assistance to departments and customers
• Responding to customer support inquiries
• Performing remote and in-person technology assistance
• Responding to customer support requests for technical assistance in classrooms, conference rooms, and staff/faculty office areas
• Coordinating with the IT Support Center (ITSC) staff on support requests
• Creating, modifying, and resolving support tickets
• Providing information about GW IT services to the university community
• Special projects or other duties may be assigned related to specific departmental needs.

Standard Position Description


The student will provide basic technical and computer support assistance to departments and customers.
Tasks may include: assisting customers with basic technical support remotely and in person, ensuring that technology is functional and available for use, assisting with point of sale transactions.
Special projects or other duties may be assigned related to specific departmental needs.

Professional Outcomes
Communication, Teamwork, Technology and Data


Required Qualifications


Entry level position, little to no experience required, all training will be provided.

Preferred Qualifications

Posting Detail Information


Job Open Date
05/11/2026


Job Close Date
07/31/2026


Campus Location
Foggy Bottom


Work Type Designation
In-Person


Hiring Manager Name
Piotr Zielinski


Special Instructions Summary

EEO Statement


The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment-free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices.

For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.

Background Check


The student employee will:
Work in or have access to residence halls or other restricted areas, or have access to university key - Background check required.