Public Safety Service Desk Technician

Number of Vacancies: 1

Area of Consideration: Open To The Public 

Position Status: Full-Time, Regular

Pay Plan, Series & Grade: DS0095/10

Salary Range: Up to $71,386

Closing Date: Open Until Filled

Location: 4200 Connecticut Ave NW, Washington, DC 20008

Brief Description of Duties

The Public Safety Service Desk Technician, positioned within the Office of Information Technology at the University of the District of Columbia, supports the reliable operation, maintenance, and functionality of campus access control, intrusion detection, and video surveillance systems in alignment with university standards. The Technician receives, evaluates, and prioritizes service requests and work orders; troubleshoots system issues; and coordinates corrective actions to ensure timely resolution.

In this role, the Public Safety Service Desk Technician serves as the primary liaison between the Office of Information Technology and the Office of Public Safety & Emergency Management, facilitating effective communication, coordination, and issue resolution related to public safety technologies and systems. The Technician also monitors vendor and contractor activities related to system maintenance and repairs to ensure compliance with university requirements, applicable policies, and safety standards, while supporting the overall mission of campus safety and security.

Essential Duties and Responsibilities

· Assist OPSEM with the procurement, installation, configuration, maintenance, and ongoing support of campus access control systems, video management systems, and related safety and security subsystems (including intrusion detection), and evaluate system performance to recommend appropriate security equipment and technology enhancements in support of campus safety operations. (25%)

· Respond to, document, and manage phone, email, voicemail, verbal, and written service requests by issuing, tracking, and prioritizing work orders, and coordinate with vendors and internal stakeholders to ensure timely troubleshooting, repair, and resolution of security system issues. (20%)

· Support the integration, mapping, configuration, and software updates of security systems, and assist with training OPSEM personnel on the effective use, functionality, and limitations of public safety technologies and platforms. (15%)

· Monitor, operate, and disseminate alerts through the University’s emergency notification systems, ensuring accurate, timely, and coordinated communication during emergencies, drills, and critical incidents. (15%)

· Prepare and analyze periodic reports related to system performance, trends, threats, incidents, identified risks, and provide findings and recommendations to support operational decision-making and risk mitigation efforts. (15%)

· Serve as a relief dispatcher in the Emergency Communications Center or at a field command post during planned events, emergencies, or incidents, providing operational support to ensure continuity of public safety communications. (10%)

Minimum Job Requirements

1. High school diploma or equivalent and two years of experience working with security systems to include service and maintenance across a broad spectrum of access control, intrusion and video surveillance systems.

2. One year of experience inspecting access control and video surveillance systems.

Physical Requirements, Travel & Equipment Used

• Must be able to provide support on site as needed to 6 respective UDC Campuses in Washington DC, Beltsville, MD, and Arlington, VA.

• Must be able to reasonably lift and/or move infrastructure equipment

• Must have an acceptable driving record and valid driver's license

Information to Applicant

Collective Bargaining Unit (Union): This position is in the collective bargaining unit represented by AFSCME local 2087 and you may be required to pay an agency service fee through direct payroll deduction.

Employment Benefits: Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia' s retirement plan (TIAA).

Equal Opportunity Employer: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intra family offense, place of residence or business, or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

Veterans Preference: Applicants claiming veterans preference must submit official proof at the time of application.

Visa Sponsorship: At this time, the University of the District of Columbia does not provide sponsorship for visas (e.g. H-1B). This position is also ineligible for Optional Practical Training (OPT).

Residency Preference: A person applying for a position who is a bona fide District resident at the time of application for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected, the person shall be required to present no less than 8 proofs of bona fide District residency on or before the effective date of the appointment and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.

Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.

Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation. The determination of a "satisfactory background investigation" is made at the sole discretion of the University of the District of Columbia. The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.

Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.

Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Talent Management only.

Contact Information: All inquiries related to employment and job applications should be directed to UDC Office of Talent Management at View phone number on click.appcast.io.

The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University’s EO Policy Statement, please visit: