EXPERIENCED SERVICE ADVISOR - POWERSPORTS

Start working now at Cedar Creek Motorsports Wisconsin's leader in powersports near Milwaukee, WI. We are family-owned for 31+ years and growing. Work in our huge, new state-of-the-art 45,000 sq. ft. powersports dealership. Recognized nationally for our friendliness and product knowledge, our dealership sets high standards and is recognized as one of few influential powersports dealers in the USA by the manufacturers. You’ll be among our national award-winning Motorcycle, ATV, Side by Side, Snowmobiles and Personal Watercraft technician team and support our 35,000+ customers and their ownership experience. There's plenty of work to keep you busy at Cedar Creek Motorsports. Looking for an experienced, energetic, service sales person to join our fast paced dealership!

RESPONSIBILITIES

DAILY OPERATIONS

• Assist service department in maintaining a smooth and efficient department with a high degree of customer service
• Diagnose mechanical problems accurately and clearly relay information to customer
• Clearly communicate to customer and estimated cost and set expectations of completion times
• Accurately look up parts for repair orders to build estimates
• Open and close repair orders and perform cashier duties as needed to check customer out
• Run VIN numbers for outstanding warranty repair work on manufacture websites
• Open and close warranty repair orders
• Follow procedures for quick and efficient handling of repair orders customer and internal
• Become efficient with all phases of the service process
• Walk customer around their new purchase and introduce them to the service dept and what we have to offer to make the buying experience enjoyable

CUSTOMER SERVICE

• Enjoy helping customers solve problems
• Know what it means to give outstanding customer service
• Provide superior customer service to both internal and external customer
• Greet all customers in a courteous and friendly manner
• Handle telephone and over-the-counter transactions quickly and courteously
• Identify additional service a vehicle may need that customer is not aware of
• Handle customer objections reasonably, showing empathy and a positive attitude

QUALIFICATIONS

• Strong conversation and phone skills
• Attention to detail, organized and ability to prioritize
• Highly motivated and willing to take initiative
• Ability to multi-task while being courteous and positive
• Ability to work in a fast-paced environment
• Dependable, honest and enthusiastic and an Excellent TEAM player

BENEFITS

• Great work environment: work hard + have fun
• Newest, coolest products in the powersports industry are here
• Committed team of people to work with
• Competitive Benefits Package with 401(K), Group Health Insurance, Dental & Vision insurance available.
• Outstanding employee discount
• Paid training, continuing education you'll need to be successful
• Incentives for performance
• Paid holidays/vacation with longevity

We will train good people for this full time position who want to shift gears and become a key member of our growing powersports dealership.