Collector I

Role Participates in maintaining a financially sound loan portfolio through early delinquency control. Methods to accomplish this include phone calls, collection letters and in person interviews. Recommends further action on accounts as deemed necessary (includes but not limited to repossession, legal action, foreclosure and referral to collection agency). Major Duties and Responsibilities 55% Responsible for collection of accounts over 16 days delinquent, including soliciting payment arrangements on delinquent loans, interviewing members to determine reason for delinquency, taking appropriate action to resolve the account (loan modifications or workouts), counseling members concerning financial obligations and offering suggestions and alternatives, recommending further action as deemed necessary (repossession, legal action, foreclosure, referral to collection agency), skip tracing as necessary to locate members and posting loan payments. 15% Respond to member inquiries by phone and in person (requests to transport collateral out of country, address updates, etc.). 10% Prepare and file Small Claims Court documentation with the court, prepare required documentation for assignment to collection agencies or attorney, attend court hearings for various legal/bankrupt files, recommend and assist in preparing delinquent accounts for charge off requests. 10% Recommend and prepare accounts for repossession and foreclosure and file appropriate documentation for bankruptcy accounts, oversee all bankruptcy claims through dismissal, discharge or reaffirmation, prepare and distribute all supporting repossession documentation in accordance with state/federal regulation. 5% Assign accounts to third party collection agencies maintaining records of account activity. 5% Monitor and process loan payoff information and provide this communication to dealerships and insurance companies in an accurate and timely manner. Must comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Requirements Knowledge and Skills Two to Five years of similar or related experience, including time spent in preparatory positions. Education/Certifications/Licenses Ability to be bonded. Interpersonal Skills A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors concerning sensitive or highly confidential matters is a normal part of the day‑to‑day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Physical Requirements Perform primarily sedentary work with limited physical exertion, occasional lifting up to 10 lbs., sit more than six hours a day. Must be capable of climbing or descending stairs in an emergency situation, operate routine office equipment including telephone, copier, facsimile, and calculator, routinely perform work on computer for an average of 6-8 hours per day, work extended hours when required, travel locally as a driver, travel by commercial airlines, rental vehicles and public transportation, and lodge in public facilities. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in a climate-controlled shared work area with minimal noise. Mental and/ or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either alone or as part of a team. Must be able to read and carry out written instructions and follow oral instructions. Must speak clearly and deliver information logically. Must handle multiple priorities with composure under stress, exercise high discretion on confidential matters, and maintain high member service and discretion when dealing with the public. #J-18808-Ljbffr