Collections Representative

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive – and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. Summary A Commercial Loan Consultant is a seasoned collector who is responsible for all collections and loss mitigation work outs on new and existing portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy. Responsibilities Receive and review loan information Contact borrowers in order to cure delinquency, set up payment arrangements and/or settle accounts through manual calls, an automated dialer, and using the LM worklist. Identify and recommend optimal workout strategies based on individual borrower circumstances Identify and recommend assistance strategies as necessary Increase frequency of borrower contact based on days since last payment Collect documents and information related to rehab progress, and maintenance improvement requests Collect documents needed for loss mitigation options. Work loss mitigation processes as a SPOC to assist with getting borrowers to the correct workout based on client direction and individual borrower circumstances. Work the shared commercial team email boxes for loan servicing, general inquiries, and payoff requests. Work the commercial team voicemail for return calls. Qualifications / Skills Experience in collections required Familiarity with skip tracing sites and internet research Familiarity with loan terminology, rights, and processes Excellent work ethic, high productivity, and attention to detail Superior verbal communication and negotiation skills Flexibility to work weekends required Must complete the writing assessment provided Ability to multitask is required Superior typing and computer skills required Compensation / Bonus / Incentives Competitive pay Monthly bonus payouts Additional incentives based on business needs Educational Requirements High school graduate; college degree preferred but not required Additional Information While this description is intended to be an accurate reflection of the position’s requirements, it does not imply or state that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and to request other duties as necessary. All employees are required to have smartphones that meet company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement. Why Newrez We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self. Company Benefits Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) retirement plan with employer match Paid maternity leave / parental bonding leave / caregiver leave Adoption assistance Tuition & certification reimbursement Employee mortgage loan program The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships Newrez NOW 1 company‑paid volunteer time off day (over 40,000 volunteer hours contributed since inception) Matching gifts program – dollar‑for‑dollar up to $1,000 Access to grants, nonprofit resources, and volunteer opportunities More than $6,000,000 donated since 2020 1 in 5 employees participates in at least one employee resource group (ERG) Equal Employment Opportunity We’re proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection #J-18808-Ljbffr