Collections Specialist

Collections Specialist

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

Job Overview: This position will be responsible for maintaining assigned accounts/portfolio. The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced, goal-oriented collections department.

Key Responsibilities:

• Be the main point of contact/responsible for local/regional accounts as assigned, and interface with these customers and others on billing issues as they arise.
• Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve customer discrepancies, and handle short payments.
• Monitor and maintain assigned accounts/portfolio – customer follow-ups, account adjustments, small balance write-offs, and customer reconciliations.
• Enlist the efforts of sales, branch, and/or senior management when necessary to accelerate the collection process.
• Undertake in-depth account research to resolve outstanding customer service/billing issues for assigned accounts.
• Communicate and follow up effectively with direct manager & district controllers regarding customer accounts on a timely basis.
• Process "Transfer to Collections" paperwork for accounts being sent to a third-party collection agency.
• Establish and maintain effective and cooperative working relationships with customers and company staff.
• Weekly and monthly reporting to the direct supervisor.
• Participate in regular team meetings.
• Meet defined department goals.
• Perform other assigned tasks and duties necessary.

Primary Qualifications:

• 5 + years of work experience managing high-profile commercial accounts – large in size.
• Must have excellent communication and negotiation skills.
• Must possess analytical skills relating to customer service and collections.

Individual Skills & Competencies:

• Ability to work in a fast-paced environment where changes to procedure are common.
• Ability to use multiple systems concurrently.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Customer Service - Responds promptly to internal and external customer needs.
• Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
• Position requires strong PC skills and a working knowledge of Outlook, Windows, Word, and Excel.

Benefits:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.