Sr. Collections Representative

Ironclad Environmental Solutions Sr. Collections Representative

Overview of the role:

As a Sr. Collections Representative, you will play a crucial role in managing and recovering outstanding debts. Your responsibilities include tracking overdue accounts, engaging with customers to resolve payment issues, and implementing effective recovery strategies. You will investigate and resolve discrepancies in financial records, negotiate payment plans, and ensure compliance with debt collection regulations. Additionally, you will maintain up-to-date account statuses, alert superiors regarding all past due problematic accounts, and prepare reports on collection activities. This role requires excellent communication and negotiation skills, strong problem-solving abilities, and a keen attention to detail.

Responsibilities:

1. Track and monitor accounts to identify outstanding debts.
2. Work closely with the Collections Supervisor
3. Reach out to customers via phone, email or in-person meetings to discuss outstanding payments.
4. Develop and implement effective recovery solutions based on individual customer situations.
5. Investigate and resolve discrepancies.
6. Negotiate payoff deadlines or payment plans.
7. Handle questions or complaints, investigate and resolve discrepancies.
8. Update account status and database regularly in ERP system and on spreadsheet
9. Alert superiors of debtors unwilling or unable to pay when necessary.
10. Prepare and present reports to Supervisor on all collection activity and receivables.
11. Monitor the firm's accounts receivable and identify overdue accounts.
12. Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
13. Pulling all documents preparing packets for collections, prior to sending out 10- day demand letters.
14. Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
15. Preparing write off forms
16. Responsible for working with customer audits and providing documents as required.
17. Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
18. Resolve customer issues and complaints concerning billing.
19. Submit weekly reports on behalf of the AR Collectors on the status of unpaid accounts and any repayment progress.

Qualifications:

1. Bachelor's degree in Business, Finance, or related field preferred.
2. Previous experience in collections, customer service, or a related role.
3. Solid understanding of billing procedures and collection techniques (e.g., skip tracing).
4. Knowledge of relevant legal and regulatory requirements.
5. Excellent communication and negotiation skills, both verbal and written.
6. Must be a strong problem solver with good analytical skills.
7. High level of accuracy and attention to detail.