Collections Specialist

We are looking for a Collections Specialist to join a collaborative team in Houston, Texas in a contract-to-permanent capacity. This position focuses on driving payment resolution across a high-volume portfolio while balancing strong customer communication, analytical problem-solving, and consistent performance against collection goals. The role offers a hybrid schedule with flexibility, along with a two-week virtual onboarding program to support a smooth start. You will work closely with internal partners and contribute to a stable, experienced team environment.Responsibilities:• Oversee collection activities for a large customer portfolio, managing outreach and follow-up across thousands of active accounts.• Conduct end-to-end collections work, from reviewing delinquent balances to securing payment commitments and resolving outstanding issues.• Evaluate account details and aging trends to prioritize collection efforts and improve recovery results against established metrics.• Coordinate with sales partners on selected accounts to support resolution strategies and maintain productive customer relationships.• Address balances ranging from lower-dollar accounts to high-value exposures, applying appropriate collection approaches based on account size and risk.• Communicate directly with customers and businesses to investigate payment concerns, clarify billing questions, and drive timely resolution.• Maintain accurate account documentation and activity records to ensure clear visibility into collection status and next steps.• Participate in team meetings and contribute to a service-focused environment that values consistency, accountability, and effective communication.