Collection Specialist

Job Description

Job Description

EHC is seeking a Collections Specialist for a Client in the Houston Area

Job Type: Temporary / Contract
Status: Full-Time
Start Date: 09/21/2026
End Date: 11/19/2026
Estimated Duration: 8 Weeks (Potential for Extension)
Schedule: Monday - Friday, 7:00 AM - 3:30 PM

Position Overview

We are seeking a Collections Specialist to support accounts receivable activities and ensure timely collection of outstanding customer balances. The ideal candidate will have prior collections experience, a strong customer service mindset, and the ability to work independently while knowing when to seek guidance. This individual must be a proactive problem solver who can manage issues through resolution and understands the complete accounts receivable cycle, including invoicing, cash applications, and collections.

Interviews will be conducted via Microsoft Teams video.

Key Responsibilities

• Monitor accounts receivable aging reports and identify delinquent customer accounts.
• Make outbound collection calls professionally while maintaining positive customer relationships.
• Contact customers regarding overdue balances and work toward payment resolution or negotiated payment arrangements.
• Minimize bad debt exposure and maximize cash collections.
• Investigate and resolve customer billing disputes while documenting root causes and resolutions.
• Follow up consistently on outstanding balances and maintain accurate collection records.
• Send invoice copies and assist with customer account maintenance and cleanup activities.
• Respond to internal and external inquiries regarding account status and payment activity.
• Collaborate with customers, sales teams, colleagues, and management regarding credit issues, collection procedures, and account concerns.
• Maintain accurate customer records, collection notes, and account documentation within the ERP system.
• Prepare and provide updates regarding collection activities, delinquent accounts, and payment progress.

Preferred Qualifications

• Experience working with large ERP systems; JDE experience preferred.
• Previous customer service experience.
• Ability to work effectively with minimal supervision.
• Strong problem-solving skills and attention to detail.

Required Qualifications

• High school diploma or equivalent.
• Minimum of one year of Accounts Receivable and Collections experience.
• Understanding of the full AR cycle, including invoicing, cash application, and collections.
• Experience reviewing and analyzing AR aging reports.
• Intermediate proficiency with Microsoft Office applications, including:
  • Excel (Pivot Tables and VLOOKUPs)
  • Word
  • PowerPoint
  • Outlook
  • Teams
• Knowledge of cash application processes and collection procedures.
• Strong written and verbal communication skills.
• Excellent time management, follow-up, and organizational skills.

Desired Attributes

• Takes direction well and adapts quickly to changing priorities.
• Works independently while communicating effectively when assistance is needed.
• Customer-focused with strong relationship-building skills.
• Committed to seeing tasks through completion and resolving issues efficiently.
• Thrives in a fast-paced environment and contributes positively to a team-oriented culture.

Work Environment

This position is primarily based in an office setting. Occasional visits to warehouse areas may be required, during which appropriate personal protective equipment (PPE) must be worn. Employees must be able to perform the essential functions of the role, including extended periods of sitting, computer use, verbal and written communication, and handling routine office tasks.

Physical requirements include:

• Frequent use of hands and fingers for typing and computer work.
• Ability to sit, stand, and walk as needed throughout the workday.
• Ability to occasionally lift and move up to 25 pounds.
• Close, distance, color, and depth vision, as well as the ability to adjust focus.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.