Collections Specialist

Job Description

Job Description

We are looking for experienced Collections Specialists to join our organization of dedicated and driven individuals. The company was founded in 1982 in Houston, Texas with our unique and highly effective Delinquency Control Program. This service provides credit unions with experienced, highly trained personnel who understand the culture of the credit union collections process. With an established history and reputation of excellence, our services expanded to include both on-site and remote training for credit unions of all sizes.

Areas of Responsibility:

• Oversee and execute all activities relating to delinquency control
• Outgoing & incoming collection telephone calls
• Past due notifications and letters
• Inform members about unpaid accounts
• Utilize tools and resources at our disposal for positive resolution
• Ability to work independently and unsupervised
• Initiate repossession proceedings, litigation and bankruptcy referrals
• Keep records and status of member's account

Qualifications:

• This is NOT a remote position, all duties and responsibilities are performed in office
• Reliable, dependable, motivated, self-driven
• Must be able/willing to drive within Houston area
• Previous credit union, banking, customer service or related financial background
• Ability to build rapport with clients and members
• Knowledge of repossession, litigation and bankruptcy
• Excellent written and verbal communication skills, knowledge of Microsoft Office tools
• Ability to prioritize, organize and multitask to effectively manage time
• Must have reliable transportation for travel between client offices
• Valid drivers license and state required liability insurance is mandatory
• Hourly pay, non-commission with guaranteed full time hours