Product Support Specialist (REMOTE)

Product Support Specialist — LeasingOS Portfolio Management About The Role LeasingOS is a fast-growing product within JLL’s leasing technology portfolio, and we are scaling our product and support function rapidly as we extend it across the business. As a Product Support Specialist, you will serve as a product expert for the Portfolio Management capabilities of LeasingOS - the connective tissue between our brokers and the product. You will represent Portfolio Management to our users, train brokers to use it effectively, and uphold a consistently high standard of quality and service across our lease abstraction work. This role demands exceptional attention to detail. As we transition lease abstraction toward an AI-driven process, accuracy is non-negotiable: you will be relied on to spot issues in lease data that others miss and to keep the quality of our output high. Responsibilities Acting as the product subject-matter expert for the Portfolio Management section of LeasingOS, and delivering training and walkthroughs that help brokers adopt and get value from it Conducting detailed quality review of abstracted lease data, identifying discrepancies and resolving issues to maintain a high standard of accuracy and service Supporting the lease abstraction process by serving as a point of contact for our offshore abstraction team, resolving their questions to keep delivery moving smoothly Resolving recurring user queries through our support channels, providing consistent, professional and timely responses Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care Supporting stakeholder communication on topics including pricing and product vision Qualifications Experience in lease abstraction or lease administration, with the demonstrated ability to spot issues and discrepancies in lease data Exceptional attention to detail and a strong commitment to quality of work and service Excellent interpersonal and communication skills, including the confidence to manage demanding or time-pressured conversations and keep them productive Comfortable managing expectations and competing priorities in a fast-paced environment Comfort with, and interest in, AI-supported workflows Self-directed, with a bias toward continuous learning and initiative #J-18808-Ljbffr JLL