Product Support Specialist

Overview Product Support Specialist — Los Angeles, California Compensation & Schedule: $26.00 - $34.00 | Full-time | 40-hour work week (Weekend availability required) About Us Join the team behind the nation’s most iconic photobooths. At Majestic Photobooth, we create unforgettable photo experiences for brands, venues, and events across the country. Whether it’s a high-end brand activation in NYC or a neighborhood bar in Nashville, our booths bring people together and make moments last. The Role The Product Support Specialist is responsible for keeping our photobooth product running smoothly in the field. You’ll monitor live booth performance, catch issues in real time, and resolve them quickly to protect the guest experience. This role acts as the “eye in the sky” during events—supporting field teams, troubleshooting issues, and stepping in to handle customer support when needed. What You’ll Own Real-time monitoring of all active booths to ensure uptime and performance Troubleshooting and resolving technical issues quickly and accurately Supporting field teams and customers during live events and escalations Logging, tracking, and documenting all issues for visibility and analysis Managing escalations and ensuring smooth handoffs across shifts Executing live booth updates and configuration changes during events Ideal Candidate You stay calm and focused in fast-paced, high-pressure situations You enjoy solving problems in real time and figuring things out quickly You communicate clearly and confidently, especially during live issues You’re highly organized and detail-oriented with strong follow-through You take ownership and don’t wait to be told what to do Qualifications Education High school diploma or equivalent required Experience Experience in technical support, operations, or live event environments preferred Experience troubleshooting software, hardware, or connectivity issues is a plus Skills Strong problem-solving and critical thinking skills Ability to multitask and prioritize in real time Clear verbal and written communication High attention to detail and process adherence Tools & Software Familiarity with ticketing systems, communication tools (Slack), and remote support tools Comfortable learning new systems and workflows quickly Perks & Benefits Why Work at Majestic? We’re building the future of photobooths—fusing tech, design, and nostalgia to create unforgettable experiences at events and venues across the country. At Majestic, you’ll find a mission-driven team that values collaboration, personal ownership, and getting a little better every day. We move fast, support each other, and believe that even internal roles have the power to spark joy. If you thrive in organized chaos, live by a good checklist, and get energy from turning ideas into action and keeping things and people moving, you’ll feel right at home here. What we offer: Medical, Dental & Vision Insurance 401k Plan Short & Long Term Disability Paid Parental Leave PTO + Holidays Professional Development Opportunities Unlimited Photobooth Photo Sessions If you\'re excited about solving real-time technical issues, supporting live event operations, and keeping products running seamlessly, we’d love to meet you! How We Work At Majestic, we believe in ownership, continuous improvement, and crafting joyful experiences—for our clients and our team. We value: Progress over perfection (Better Every Day) Problem-solving at the source (Find the Root) A true ownership mindset (Own It) Positive energy in every interaction (Smiles Are Contagious) Unforgettable quality in everything we do (Make It Majestic) If that sounds like a culture you’d thrive in, we’d love to hear from you. How to Apply Next steps Ready to jump in and keep our booths running flawlessly in real time? Click “Apply” to submit your resume and a short note about why this opportunity excites you. Bonus points if you include a short video (1–2 minutes max) introducing yourself and telling us: Why you’re excited about this role What it means to you to “make it majestic” Totally optional, but we love putting faces to names. #J-18808-Ljbffr