Front Desk Coordinator

Job Description

Job Description

Join Our Team as a Front Desk (Hound Concierge) at Hound House LV!

Do you love dogs and enjoy working in a fast-paced, dynamic environment? Hound House LV, located in Las Vegas, NV, is seeking a friendly, highly organized, and dependable Front Desk / Pet Care Coordinator to join our team! This is not your typical desk job—our front desk is the communication hub of our facility, and you'll play a vital role in ensuring our day-to-day operations run smoothly.

If you're confident around dogs, thrive on multitasking, and have a knack for providing exceptional customer service, this may be the perfect fit for you!

What You'll Be Doing Customer Service & Communication

• Provide friendly, professional, and knowledgeable service to every pet parent.
• Check clients and their dogs in and out for daycare, boarding, grooming, and training services.
• Answer and manage phone calls, emails, and text messages promptly and professionally.
• Share updates with pet parents about their dogs while in our care.
• Assist clients with scheduling and modifying reservations and appointments.
• Clearly communicate reservations, services, policies, and special instructions to clients and team members.
• Handle client concerns with professionalism and escalate issues to management when needed.

Pet Handling & Care

• Safely and confidently handle dogs of all breeds, sizes, and energy levels.
• Transport dogs within the facility for daycare, boarding, grooming, and training.
• Keep a close eye on canine behavior and report any health or behavioral concerns.
• Follow all safety procedures when handling and transferring dogs.

Boarding & Daycare Responsibilities

• Complete detailed check-ins for boarding guests, ensuring all belongings are inventoried and organized.
• Confirm feeding, medication, and care instructions with pet parents.
• Take fun, clear photos of boarding guests for updates to pet parents.
• Assist with coordinating arrivals and departures throughout the day.

Administrative & Facility Support

• Maintain accurate client and pet profiles, reservations, and service details.
• Review vaccination records and process payments accurately.
• Keep the front desk and lobby organized, clean, and welcoming.
• Pitch in with laundry, cleaning, restocking, and other facility tasks as needed.
• Collaborate with the daycare, boarding, grooming, training, and management teams to ensure smooth operations.

What We're Looking For

Our ideal candidate: - Has exceptional verbal and written communication skills. - Is comfortable and confident working with dogs of all sizes. - Pays close attention to detail and understands the importance of accuracy. - Thrives in a fast-paced environment and can multitask effectively. - Is organized, dependable, and punctual. - Stays calm and professional under pressure. - Has strong problem-solving skills and good judgment. - Is comfortable using computers, scheduling software, email, and text-based communication. - Has a positive, team-oriented attitude and is willing to help beyond their primary responsibilities.

Physical Requirements

• Safely lift and carry 40+ lbs.
• Be on your feet for most of the shift and move quickly between areas.
• Walk, bend, squat, kneel, and reach frequently.
• Work comfortably in a loud, physically demanding environment with dog hair, slobber, and the occasional mess.

Schedule & Availability

We care for animals 365 days a year, so dependable attendance is a must. Candidates should have flexible availability, including: - Weekdays - Weekends - Early mornings and/or evenings - Holidays

Reliable transportation and punctual attendance are required.

Experience

While previous experience in a dog daycare, boarding facility, veterinary hospital, grooming salon, or other animal-care environment is a plus, we value reliability, communication, attention to detail, and a positive attitude just as much. Customer service, hospitality, or other fast-paced client-facing experience is also highly valued.

Why Join Us?

At Hound House LV, we understand the trust our clients place in us to care for their furry family members. We’re looking for someone who shares our passion for providing exceptional care and service. If you’re dependable, detail-oriented, great with people, and thrive in a busy, rewarding environment, we’d love to hear from you!

Ready to Apply?

If this sounds like the perfect opportunity for you, don’t wait! Submit your application today and take the first step toward joining the Hound House LV team. We can’t wait to meet you!

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