Customer Service Supervisor

Customer Service Representative Supervisor Nevada Pic A Part is more than just a salvage yard it's a dynamic automotive recycling facility where automotive enthusiasts, DIY mechanics, and car lovers come together to find quality used parts at unbeatable prices. With thousands of vehicles in stock and a constantly rotating inventory, every day offers something new and exciting, whether it's hunting for an essential auto part or bringing a project car to life. We strive to be safe, clean, and helpful while providing excellent customer service, so come visit us today! Location: 5100 N. Lamb Blvd. Las Vegas, NV 89115 Pay: $21/hour plus commissions Hours: Full-time: 40 hours/week (4/10 hour days, including one weekend day a week) Summary: Nevada Pic A Part is seeking a dynamic and motivated Customer Service Representative Supervisor to lead and manage a team of customer service representatives in the auto and truck parts industry. This individual will play a crucial role in ensuring superior customer service, managing team performance, and improving overall efficiency. The ideal candidate is organized, results-driven, and thrives in a fast-paced environment. If you're a dedicated, organized leader with a passion for customer service and team management, we'd love to hear from you. Qualifications: Punctual, reliable, and professional Knowledge of auto and truck parts Decisive, innovative problem solver Ability to balance multiple priorities, manage time effectively, and transition team members across duties Dynamic, results-driven individual with a passion for improving customer experience and team performance Proficient in Microsoft Office (Word, Excel, Outlook) Experience in customer service and/or sales management required Bilingual (English-Spanish) preferred Associates or Bachelor's degree is a plus Essential Duties and Responsibilities: Open and close the storefront, manage employee daily schedules, breaks, and task lists Welcome customers, assist with their inquiries, and guide them to the right solutions Hold team members accountable for delivering excellent service with a friendly attitude Monitor customer service operations, including tracking parts orders and team member productivity Train employees on company software, policies, and procedures Set, communicate, and follow up on goals and tasks for the team to ensure accountability Foster a culture of excellence in customer service through accuracy, efficiency, and a positive attitude Identify areas of improvement in operational efficiency and implement solutions Master company software to assist customers and support team members Handle customer transactions (cash and card) using the company's point of sale system Proactively resolve customer issues in accordance with company policies and procedures Develop and implement strategies to increase profitability and customer satisfaction Benefits: Health/Dental/Vision insurance after 60 days 401 K with company matching after a year of employment Paid time off after 90 days 9 paid working holidays