CRM Manager
MGM Resorts International
- # CRM ManagerApply: Property - Vdara: Full time: Posted Today: 279685Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:** The CRM Manager is responsible for the day-to-day operations of MGM Resorts International’s CRM platform, ensuring it effectively supports host teams, property users, and business operations. This individual will serve as a proactive business partner and go-to expert on CRM functionality, workflow optimization, and user engagement. The role emphasizes collaborative system stewardship, user management, and training to enable consistent, customer-centric outreach and data integrity across the enterprise.**THE DAY-TO-DAY:** * Daily Operations & Support: Oversee daily CRM functionality to ensure hosts and property teams have the tools they need to engage customers effectively, proactively identifying workflow efficiencies and resolving system bottlenecks.* User Management: Manage user access, including initial onboarding setup, permissions, and ongoing technical support, ensuring a seamless and frictionless system experience for the hosting team.* Customer Coding & Assignment: Lead customer coding processes and act as the subject matter expert (SME) for host-to-customer assignments, ensuring database structures support host productivity.* Training & Enablement: Develop and deliver comprehensive onboarding and ongoing training sessions designed to empower hosts and CRM users across all properties to leverage CRM tools to grow their portfolios.* Cross-Functional Outreach: Coordinate property-assisted outreach requests, partnering closely with Casino Marketing and Luxury teams to support customer touchpoints and translate operational needs into platform solutions.* Workflow & Template Maintenance: Maintain and support workflows and templates used for marketing campaigns and customer engagement, building efficient automations that save hosts valuable time.* Documentation: Create and maintain robust documentation and self-service training materials to promote efficient platform use.* Platform Adoption: Champion platform adoption and ensure users are actively leveraging CRM tools effectively to enhance customer relationships and engagement. **THE IDEAL CANDIDATE:** * Has a bachelor’s degree in hospitality or related field* 3+ Years of Prior Relevant Experience in system administration or customer engagement tools - Required* Strong knowledge of casino marketing operations and host customer relationship practices - Required* Experience with Microsoft Dynamics 365, Salesforce, or similar CRM enterprise systems* Proven ability to train, onboard, and support a cross-functional user base* Proficiency in writing and optimizing SQL queries to extract, manipulate, and analyze data from relational databases* Ability to interpret data, metrics, and system usage to drive adoption strategies* Strong attention to detail and system/process-oriented thinking **THE PERKS & BENEFITS:** * Prioritize your wellness, access programs crafted to nurture your mental and physical health.* Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!* Park with ease—whether you're on or off shift, it's free!* From healthcare to financial support and generous time-off options, we’ve got you covered.* Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities. **VIEW JOB DESCRIPTION:** you ready to **JOIN THE SHOW**? Apply today!
- J-18808-Ljbffr MGM Resorts International
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the CRM Manager in Las Vegas, NV vacancy
- ...Marker Trax is seeking a Director of CRM & Marketing Analytics to lead CRM strategy, architecture, and analytics across the portfolio. You will own HubSpot administration, lifecycle journeys, and reporting to drive measurable marketing outcomes. The role focuses on...Suggested
- ...meeting utilization goals. This role involves day-to-day client management, proactive engagement to understand and address client needs,... ...initiative and manage multiple projects at a time. Proficiency with CRM systems and client success platforms such as Salesforce. Hands-...SuggestedRemote work
Embold Health
Las Vegas, NV3 days ago $68k - $80k
...audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter. Summary The CRM owns the client relationship and drives revenue growth across a portfolio of new and...SuggestedWork experience placementCasual workWork at officeLocal areaAfternoon shift2 days per week3 days per weekThe Freeman Company
Las Vegas, NV3 days ago$117k - $159k
...strategy in the vibrant Arizona and/or Nevada markets for water and wastewater engineering and consulting services.As a Client Service Manager, you will step into a well-established business and bring your skills and experience to build on and expand our operations. You...SuggestedFull timeTemporary workRemote workFlexible hoursBrown and Caldwell
Las Vegas, NV1 day ago- ...FIVE Labs – Client Services Manager Job Description Position Summary The Client Services Manager (CS Manager) is the face of FIVE Labs and plays a critical role in creating an exceptional client and guest experience across all events, trainings, and daily operations...SuggestedFull timeWork at officeWeekend workAfternoon shiftEarly shift
FIVE Labs
Las Vegas, NV1 hour ago $250k
...application modernization, data transformation, AI innovation, and managed services initiatives. Our team's partner with clients to solve... ..., and delivery leaders. Experience using Salesforce or other CRM platforms for pipeline management and forecasting. Excellent...Contract workLocal area$74k - $129k
...building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.What you’ll be doing…As a Business Development Manager (BDM) you will be responsible for securing contracts within the multiple dwelling unit (MDU) and multi-tenant (MTU) communities to...Full timeTemporary workPart timeWork experience placementLocal areaShift workVerizon
Las Vegas, NV3 days ago- ...Customer Experience Manager I As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal... ...business transformation initiatives or process optimization. Proficiency in CRM or customer service management tools. Hackajob
- ICC is the only wealth management firm in Nevada to be ranked nationally in the top 100 by the Wall Street Journal for over 10 years. As... ...promptly, documenting all instructions and activity thoroughly in the CRM Supervise client investment portfolios in accordance with...Work at office
$70k - $90k
Client Success Manager (Mid-Market and SMB) (Employers / HR Focus) Location: Las Vegas, NV Who we are… We are Payactiv, a FinTech company... ...and deadlines in a fast-paced environment Experience with CRM and customer success tools (e.g., Salesforce) Strong understanding...Work experience placementWork at office$10 per hour
...strictly in a tech-enabled, consumer-facing company.Proven experience leading and scaling Customer Support teams, including people managers (Leads/Managers) and specialist roles (e.g., Claims, QA, Training).Strong track record owning end-to-end customer experience...Live inRemote workFlexible hoursVay
Las Vegas, NV2 days ago- ...Anticipate guest needs, collaborate across departments, and provide Guest Relations Advisor coverage as needed. Staff Supervision: Manage and adjust Guest Relations team schedules to ensure appropriate coverage while directing and delegating daily responsibilities to...Work at officeNight shift
Canyon Ranch
Las Vegas, NV4 days ago $43.5k - $67.3k
...Are you our new colleague? We're looking for an Industrial Client Development Manager. how you will contribute With your passion for sales, you'll be out there connecting with businesses, showcasing our staffing power, and closing deals that...Hourly payWork experience placementLocal areaFlexible hoursRandstad
Las Vegas, NV5 days ago$65.92k
...to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security...Hourly payContract workWork at office- ...compliance - your lane is the client side of the operation. RESPONSIBILITIES Client intake and onboarding - across all payer types Manage the full client intake process from initial inquiry to first day of service - for private pay, Clark County HHHA, PD waiver, FE...Weekly payFull timeWork at officeImmediate startWork from homeMonday to FridayShift work
- Client Experience Manager - Exploring Graphics Las Vegas, NV Join a company where you’re not just a number — you’re part of a creative force. At Exploring Graphics , we produce bold, large-scale visual experiences for tradeshows, events, retail environments, and brand...Full time
- ...first 25 applicants Get AI-powered advice on this job and more exclusive features. Experience Required: 5+ Years At Arista Wealth Management , we manage more than $1.3 billion in assets for professionals, families, and business owners. Every client interaction matters,...Work at office
$20 per hour
...defining the team culture and incorporating it into the operation Assess the effectiveness of the team, providing feedback to management, and enforcing disciplinary actions as outlined in the employee handbook and training Maintain and oversee the daily break schedule...Hourly payPart timeWorldwideFlexible hoursShift workAfternoon shiftOriginal X Productions
Las Vegas, NVa month ago- ...visitors to the appropriate personnel. The Guest Relations Specialist is also responsible for providing exceptional customer service, managing client inquiries, and ensuring a welcoming and informative experience for all visitors. Educates customers about products,...Local area
Planet 13
Las Vegas, NVa month ago - ...guests while serving as a primary point of contact in the High Limit area, ensuring an exceptional and seamless guest experience. Manage and maintain player loyalty accounts, including account creation, card issuance, account review, and explanation of the Plaza...Work at officeFlexible hoursShift workNight shift
Plaza Hotel & Casino LLC
Las Vegas, NVa month ago $60k - $70k
...seeking an Associate Director, Client Partner Service and Project Management to work closely with our partner services team, owning the day-... ...Development (PD) team to track business deals and update CRM Own the weekly pipeline report, ensuring accuracy against CRM...For contractorsWork at officeBTV Marketing Group
Las Vegas, NV1 day ago- ...protection options Identify client needs and recommend solutions Follow scripts, systems, and sales processes Maintain accurate CRM information Attend virtual training, coaching, and team meetings Strong work ethic and professional attitude Self-motivated,...Remote jobFull time
McQuade Organization
Las Vegas, NV2 days ago - ...application process. Maintain accurate records using the company's CRM platform. Follow all carrier guidelines, licensing requirements... ...with clients by phone and video. Organized with effective time-management skills. Sales or customer service experience is helpful but not...For contractorsRemote workFlexible hours
Integrityfex
Las Vegas, NV4 days ago - ...protection solutions to families and individuals Educate clients on policies that prevent financial disaster during times of loss Manage your own book of business through virtual appointments - Use our proven internal blueprint and warm leads—NO COLD calling necessary...Full time
Globe Life: Moore Organizations
Las Vegas, NV3 days ago - lululemon in Las Vegas seeks an Educator to create world-class guest experiences, share product knowledge, and connect with our community. You’ll engage guests, educate on product benefits, and support store culture with a welcoming, energetic presence. You’ll move on the...Seasonal workWeekend workAfternoon shift
- lululemon Athletica in Las Vegas is seeking a Seasonal Educator at Forum Shops at Caesars to deliver world-class guest service and share product education while embodying our community and culture. You will engage guests on the floor, perform product education, and support...Seasonal workWeekend workAfternoon shift
- Teleperformance in Las Vegas is seeking a Customer Care Representative to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will use a suite of web-based tools to resolve inquiries and support a positive...
- Atria Senior Living is seeking a friendly, organized receptionist to manage front desk duties at our community. You will greet visitors, answer calls, forward inquiries, and help coordinate reservations and calendars. The role requires clear communication, reliability,...
- ...Coordinator to engage with guests, promote salon services, and drive both retail and service sales. You will support the Experience Manager and Assistant Services Manager by managing bookings, guest records, and store traffic while delivering exceptional service. The...
- ...arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested. Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective...WorldwideFlexible hoursNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to CRM Manager. Be the first to apply!
Related searches