Manager, Client Services & Solutions

Job Description

Job Description

Looking for a career that challenges you, fosters growth, and recognizes your contributions—all while keeping things fun? We are currently seeking qualified candidates for the position of Manager, Client Services & Solutions for Bryn Mawr Communications.

The Manager, Client Services & Solutions is responsible for the successful delivery of projects, as well as communication with the client post-sale. A critical function of the Manager, Client Services & Solutions is ensuring consistent communications with the client throughout project implementation and understanding the client’s needs, business, and educational intent.

What a day in the life of a Manager, Client Services & Solutions looks like:

• Becoming well versed in client’s therapeutic areas and knowledgeable on their marketing strategy 
• Understanding the scope of the project(s) and success criteria 
• Ensuring project fiscal health is maintained and timelines are met 
• Engaging with clients on a regular basis 
• Providing oversight and direction to project management team 
• Delivering metrics reports  
• Assisting business development team in client strategy and tactical plans 
• Acting as a consultative resource to our clients demonstrating our expertise and knowledge  
• Assisting with client renewal strategy 

What we expect from qualified candidates:

• We are a hybrid work environment, and expect our employees to work on-location 3 days a week at our Fort Washington, PA office
• Possess a bachelor’s degree (B.S.) or equivalent
• Have a minimum of 3-5 years’ experience in a client services role in the pharmaceutical industry
• Possess comfort and confidence leading client meetings
• Possess exceptional written, verbal, and analytical skills
• Understanding data and critical metrics that are important to clients
• Maintain excellent attention to detail and have the ability to prioritize 
• Have the ability to handle conflict and problem-solve 
• Exhibit strong leadership qualities 
• Be flexible and independent while working in a fast-paced environment 
• Be able to travel and work extended hours, as needed 
• Be proficient in MS Office, Salesforce, and Project Management systems 

What qualified candidates can expect:

Along with a competitive salary and benefits package, we offer a modern working environment that supports work/life balance. They value hard work and a positive, can-do attitude, and in return, fosters a fun, friendly, and team-oriented culture.

Interested? Please submit your resume and salary requirements. Submissions without salary requirements will not be considered. No phone calls please.

Salary will be determined based on experience, qualifications, and location. If required by applicable state or local laws, we will provide salary range information to candidates during the hiring process.

Job Seekers: Stay Alert for Scams. We want to ensure that you are well-informed about a serious matter affecting the job market. Scammers are impersonating employers to deceive applicants. We understand the importance of your job search and want to ensure your experience is positive. Here are a few tips to ensure your search is secure:

• Our job listings are exclusively available on official sites (our careers page, LinkedIn and Indeed). Be cautious of other sources claiming to represent organizations.
• Verify the legitimacy of any job postings. Visit our website career’s page to confirm the validity of any openings.
• Verify communications. We will only contact you through company email addresses (e.g., ushealthconnect.com) and phone numbers.
• Remember that during the application process, we will never request sensitive personal or financial information from you.
• Our interviews are conducted through official channels (such as phone, or video calls). We do not conduct interviews via chat apps like WhatsApp, Telegram, or Discord.

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